Tyla Fisher
Houston,TX
Summary
Accomplished customer service professional adept in problem-solving and possessing strong interpersonal skills. Excelled in roles requiring complaint resolution and multitasking, significantly enhancing customer loyalty and team efficiency. Skilled in professional telephone demeanor and time management, consistently achieving and surpassing performance goals.
Experienced customer service professional with strong track record in managing high-volume call center environments. Demonstrates excellent communication skills, problem-solving abilities, and commitment to delivering top-notch customer experiences.
Overview
7
7
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
03.2022 - Current
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Front Office Assistant
Colbert Ball Tax Service
02.2021 - 03.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Alorica
11.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Debt Collector
Alltran Financial
11.2017 - 11.2019
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
High School Diploma -
Klein Oak
Spring, TX06-2018
Skills
- Problem-solving abilities
- Strong interpersonal skills
- Complaint resolution
- Professional telephone demeanor
- Call center experience
- Multitasking Abilities
- Microsoft Excel
- Documentation
- Microsoft PowerPoint
- Live chat support
- Assertiveness
- Spreadsheets
Timeline
Security Supervisor
Securitas Security Services USA
03.2022 - Current
Front Office Assistant
Colbert Ball Tax Service
02.2021 - 03.2022
Customer Service Representative
Alorica
11.2019 - 02.2021
Debt Collector
Alltran Financial
11.2017 - 11.2019
High School Diploma -
Klein Oak
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