Ahmed Moustafa-Abdelwahab
Avenel,NJ
Summary
Aspiring to become a Dental Hygienist looking to get foot in the door as a Dental Receptionist. Friendly and organized, able to handle front desk tasks efficiently. Knowledge of medical terminology and appointment scheduling software, with strong communication and multitasking abilities. Committed to ensuring smooth patient flow and excellent service. Utilize exceptional communication skills to ensure patient satisfaction. Offering keen ability to learn new tasks quickly.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
12.2023 - 12.2024
- Floated to Different Locations such as DSV, Dr.Pepper, Shiseido, Palmer Square, TikTok.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Directed guests around building and answered accessibility questions.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
Medical Receptionist
Dr. Richard Lebovicz
04.2023 - 06.2023
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Handled patient inquiries, providing accurate information and support.
- Maintained organized medical records, ensuring compliance with regulations.
- Coordinated communication between patients and healthcare providers seamlessly.
- Assisted in verifying insurance information to streamline billing processes.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Pool Lifeguard
American Pools
01.2019 - 01.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
- Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
Education
Associate of Science - Allied Health Pre-Professional
Middlesex College
Edison, NJ06-2016
High School Diploma -
Colonia High School
Colonia, NJ06-2013
No Degree - Nursing Education
Middlesex College
Edison, NJSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Patient scheduling
- EMR / EHR
- Medical charting
- Documentation
- Superior customer service
- Emergency response
- Medical records management
Languages
English
Full Professional
Timeline
Security Officer
Securitas Security Services USA
12.2023 - 12.2024
Medical Receptionist
Dr. Richard Lebovicz
04.2023 - 06.2023
Pool Lifeguard
American Pools
01.2019 - 01.2020
Associate of Science - Allied Health Pre-Professional
Middlesex College
High School Diploma -
Colonia High School
No Degree - Nursing Education
Middlesex College
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