F.H. Drayton
Buffalo,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Security Officer
Freelance
10.2024 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. Over 25 Visitors a day.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Receptionist/Leasing Agent
Plaza Group
03.2023 - 08.2024
- Efficiently managed multi-line phone system, addressing tenant concerns and directing calls.
- Successfully increased occupancy rates by pitching office leases to potential tenants.
- Collaborated with the maintenance team to ensure timely completion of repairs in 45 units.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Director of Operations
Primeval Forest Nursery
01.2022 - 07.2023
- Directed social media strategy, increasing followers by 83% and driving significant website traffic growth.
- Trained team on social media practices, enhancing overall performance and efficiency.
- Managed online reputation, ensuring a consistently positive public image.
- Coordinated operational aspects with the owner, streamlining processes and improving collaboration.
COVID Compliance Officer
Zero Hour Feature Film
01.2022 - 12.2022
- Conducted daily health screenings and testing, maintaining a safe environment for cast and crew. conducted on crew of 17.
- Managed health data and distributed PPE, ensuring team safety and compliance.
- Implemented a tracking system for regulatory changes, ensuring timely policy updates.
- Kept informed regarding pending industry changes, trends or best practices.
Covid Hotline Customer Service Representative
NYS Dept of Health
01.2020 - 12.2021
- Swiftly resolved customer concerns, providing empathetic support and adhering to guidelines.
- Accurately documented interactions in CRM for data integrity and easy access.
- Coordinated with healthcare providers for appointments and referrals, ensuring seamless patient care.
- Responded to customer requests for products, services, and company information. servicing over 250 clients a day.
Key Set Production Assistant
Zero Hour Feature Film
01.2020 - 12.2020
- Coordinated catering for cast and crew, ensuring timely, quality meals, and boosting shoot efficiency. for more than 17 crew and cast members.
- Managed petty cash with accurate records, ensuring financial accountability.
- Facilitated inter-department communication, enhancing harmony, workflow, and efficiency.
- Ensured safety compliance, promptly addressing hazards, and maintaining a safe set.
- Enhanced actor and crew support, significantly boosted productivity and morale during shoots.
- Completed wide range of tasks in diverse filming areas to support operations.
Freelance Writer/ Film Reviewer
Buffalo International Film Festival
01.2020 - 12.2020
- Reviewed nominated films, enhancing festival content quality and audience satisfaction.
- Conducted filmmaker interviews, creating engaging blog content and boosting reader engagement. 5 interviews with creators.
- Edited and proofread materials for clarity and consistency, improving team output.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
Certified Peer Support Specialist
Housing Options Made Easy Inc.
01.2019 - 12.2020
- Linked individuals with mental illness to community resources, boosting support networks. linking over 20 individuals with services.
- Performed monthly housing inspections, ensuring compliance and identifying areas for improvement.
- Managed cases for those facing housing instability, offering tailored solutions.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Conducted monthly housing inspections, ensuring compliance with industry standards.
Podcast Host/Producer
Freelance/Self Employed
01.2018 - 12.2019
- Increased podcast listenership by 78% through targeted social media strategies.
- Clarified complex topics to enhance listener comprehension.
- Ensured content accuracy with thorough fact-checking.
- Produced and edited audio to improve sound quality.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
Multiple
Best Self Behavioral Health
05.2016 - 10.2019
- Provided peer support, enhancing client trust and engagement through regular interaction.
- Led group activities, ensuring active participation and maintaining necessary supplies.
- Conducted monthly meeting with over 30 clients.
- Coordinated with various departments to resolve client issues, improving service delivery.
- Organized and maintained accurate client records, ensuring comprehensive and up-to-date information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Distribution Specialist
Freelance/Self Employed
01.2013 - 12.2016
- Increased revenue by 89% through strategic sales plans and effective market penetration.
- Developed pricing strategies based on market analysis to maintain a competitive edge.
- Built and sustained strong relationships with key accounts, ensuring repeat business.
- Educated customers on cannabis products, enhancing their knowledge and satisfaction.
- Promoted brand awareness at events and dispensaries, driving customer engagement.
- Uncovered and resolved errors with minimal oversight.
Event & Production Intern
WUFO 1080 AM
01.2014 - 12.2014
- Developed innovative ideas in brainstorming sessions, enhancing project execution and creativity.
- Conducted industry and competitor research, aiding critical production decisions.
- Coordinated meetings and managed communications, providing essential administrative support, speaking with up to 15 collaborators a day.
- Supported live broadcasts and studio recordings, ensuring seamless operations.
- Drafted and edited news outlines for on-air talent, improving content quality.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Director of Operations and Events
The Sanctum Squad
01.2012 - 12.2012
- Led a team of 10 to execute strategic initiatives, driving operational improvements and efficiency.
- Oversaw budgeting and resource allocation, enhancing performance and cost-effectiveness.
- Collaborated with cross-functional teams to ensure alignment and effective communication.
- Negotiated vendor contracts, achieving cost savings without compromising quality.
- Managed event budgets from $200 to $4000, ensuring cost-effective solutions.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
Education
Bachelors Degree - Media Production, Cultural Anthropology
Buffalo State University
Buffalo, NY01.2020
Associates Degree - Business
Bryant & Stratton College
Buffalo, NY01.2014
Skills
- Video Editing
- Captions
- Audio Editing
- Looping
- Audio engineering
- Ad Creation
- Analytics
- Identification verification
- Scheduling
- Front desk operations
- Security
- Compliance procedures
- Resource allocation
- Strategic planning and execution
- Leadership training
- Operations oversight
- Security guard license
Timeline
Security Officer
Freelance
10.2024 - Current
Receptionist/Leasing Agent
Plaza Group
03.2023 - 08.2024
Director of Operations
Primeval Forest Nursery
01.2022 - 07.2023
COVID Compliance Officer
Zero Hour Feature Film
01.2022 - 12.2022
Covid Hotline Customer Service Representative
NYS Dept of Health
01.2020 - 12.2021
Key Set Production Assistant
Zero Hour Feature Film
01.2020 - 12.2020
Freelance Writer/ Film Reviewer
Buffalo International Film Festival
01.2020 - 12.2020
Certified Peer Support Specialist
Housing Options Made Easy Inc.
01.2019 - 12.2020
Podcast Host/Producer
Freelance/Self Employed
01.2018 - 12.2019
Multiple
Best Self Behavioral Health
05.2016 - 10.2019
Event & Production Intern
WUFO 1080 AM
01.2014 - 12.2014
Distribution Specialist
Freelance/Self Employed
01.2013 - 12.2016
Director of Operations and Events
The Sanctum Squad
01.2012 - 12.2012
Associates Degree - Business
Bryant & Stratton College
Bachelors Degree - Media Production, Cultural Anthropology
Buffalo State University