Summary
Overview
Work History
Education
Skills
Timeline
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EBONY M MILLER POLLOCK

Fort Hood,TX

Summary

Team-oriented and highly motivated and ambitious individual able to give timely and accurate advice, coaching, support, and training to associstes Possess excellent leadership skills.

Overview

2
2
years of professional experience

Work History

Amazon Process Guide

Amazon AUS2
Pflugerville, TX
04.2022 - Current


  • Improved operations by working with team members, Leadership to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Handled all delegated tasks, including problem solving and Direct Engagement with Leadership to accomplish maximum customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish daily goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Recognized by management for providing exceptional customer service.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Leveraged Rodeo and FcResearch to input and compile data gathered from various sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered Excellent care into the customers order to ensure the customer receives their product on time.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Worked closely with AA’s to ensure that daily task are clear and AA’s are confident with knowing what needs to be done.
  • Resolving nonconformities immediately and recommended techniques for prompt resolution.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Consulted with leadership to resolve quality, production and efficiency problems.
  • Served needs of as many as 50 Associates per shift, including problem solving , tracking rates, monitoring CPTs, and handling Associates/business issues.
  • Updated daily logs with regular shift activities and incident details.

Amazon Ambassador

Amazon AUS2
Pflugerville, TX
03.2022 - Current
  • Teach new Associates by providing proper training of safety and job responsibility.
  • Be the bridge of communication between managers and associates
  • Performing daily audits on new hires to check their progress and suggest areas of improvement.
  • Explaining rules and policies that new associates follow when working at an Amazon site.
  • Answering questions and providing guidance to new associates in relation to their path.
  • Perform retrain on Associates when needed.
  • Provide Pick Training to APPT in the Path of Pick.

Education

High School Diploma -

Thurgood Marshall Academy
New York, NY
05.2001

Skills

  • Operations Support
  • Order Picking
  • Microsoft Excel
  • Jam Clearing
  • Microsoft Word
  • Attention to Detail
  • Professional Relationships
  • Quality Production
  • Performance Monitoring
  • Safety Protocols
  • Goals and Performance

Timeline

Amazon Process Guide

Amazon AUS2
04.2022 - Current

Amazon Ambassador

Amazon AUS2
03.2022 - Current

High School Diploma -

Thurgood Marshall Academy

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EBONY M MILLER POLLOCK