Ebony R. Grillo
Midland,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon.com, Inc. or its affiliates
Seattle, WA
10.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Student Phlebotomist
St. Francis Emory Hospital
Columbus, GA
08.2024 - 10.2024
- Performed venipuncture on patients of all ages according to established protocols.
- Collected, labeled, processed, stored and transported specimens for laboratory testing.
- Interacted professionally with patients, families, visitors, physicians and nursing staff at all times.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Transported specimens following established protocol for temperature and light.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Upheld donor confidentiality throughout intake and collection process.
- Assessed patient needs prior to specimen collection and provided comfort measures during the process.
Cashier
Kohls Department Store
Columbus, GA
04.2013 - 11.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Mail Handler
United States Post Office
Columbus, GA
05.2004 - 04.2006
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Organized outgoing mail into designated bins according to postal regulations.
- Ensured that all parcels were packed properly before shipping out of facility.
- Operated various machines such as scales, pallet jacks, forklifts.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
Supervisor
Federal State Inspection Service
Blakely, GA
08.1998 - 12.2002
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Press Operator
Cotton Gin
Blakely, GA
10.1997 - 12.2002
- Monitor and adjust the speed of the machine according to the type of material being printed.
- Ensure that all safety regulations are followed while operating machinery.
- Follow written instructions from supervisor regarding production jobs to be completed.
Mail Carrier
United States Post Office
Blakely, GA
04.1996 - 07.1997
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Reported any damaged or missing mail items to supervisor immediately.
- Performed regular maintenance checks on assigned vehicle.
- Provided friendly customer service at all times while delivering mail.
- Checked incoming mail for proper postage and correct names and addresses.
- Assisted other carriers with their routes as needed during peak periods.
- Ensured compliance with federal laws related to privacy protection.
- Provided assistance in sorting large volumes of mail at post office facility.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Education
Certification - Phlebotomy
Columbus Technical College
Columbus, GA12-2024
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Information Security
- Account updating
- Consultative Sales
- Problem-solving abilities
- Customer Service
Certification
- Phlebotomy Certification
- Central Sterilization Certification
References
References available upon request.
Timeline
Student Phlebotomist
St. Francis Emory Hospital
08.2024 - 10.2024
Customer Service Representative
Amazon.com, Inc. or its affiliates
10.2015 - Current
Cashier
Kohls Department Store
04.2013 - 11.2015
Mail Handler
United States Post Office
05.2004 - 04.2006
Supervisor
Federal State Inspection Service
08.1998 - 12.2002
Press Operator
Cotton Gin
10.1997 - 12.2002
Mail Carrier
United States Post Office
04.1996 - 07.1997
Certification - Phlebotomy
Columbus Technical College
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