Ebrahim Mohamad
Iowa City,IA
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Agent
MCI Telecommunications
Iowa City, IA
06.2018 - 01.2020
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best product for needs.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
Cashier
Walmart
Iowa City, IA
03.2017 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Enterprise Leadership - Business
University of Iowa
Iowa City, IA05.2024
Skills
- Business Development
- Polite communication skills
- Customer service and care
- Bilingual
- Creative Problem Solving
- Upselling Products and Services
- Customer Retention Strategies
- Calm and Professional Under Pressure
Timeline
Agent
MCI Telecommunications
06.2018 - 01.2020
Cashier
Walmart
03.2017 - 04.2018
Enterprise Leadership - Business
University of Iowa