Ebram Thabet
Smyrna,TN
Summary
Seeking a dynamic position requires an ambitious individual with good practical sales background in a multinational organization. My job should challenge my abilities and experience in sales and marketing.
Qualified Sales Manager with solid background in supporting small businesses. Successfully guided numerous clients in optimizing operational efficiency and enhancing market presence. Demonstrated expertise in strategic planning and client relationship management.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Small Business Specialist III
US Bank
11.2022 - Current
- Having a good success in my current position, being one of the top performers all the time, ended year 2024 in the first place on my team ranking, one of the top performers in the East region in business credit cards and deposit products.
- Having a good customer base like a big list of loyal customers for a long time, as I kept customers for more than 10 years continuing to deal with me in both US bank and 5/3 as well. Some of them are still doing business with me till today.
- I Learned from my current position how important is prospecting in business banking, paying attention to improve prospecting skills. understanding that’s my own effort which become by time like my own new customer base.
- Provide excellent customer experience all the time by earning their trust and building credibility to be kind of financial advisors to them, cultivating them digital services, and dealing with them in e-signature trying to leverage the available tools, like Virtual Room to do or add new products.
Personal Banker II (Senior Banker)
Fifth Third Bank
Tennessee
06.2017 - Current
- Acting like assistant manager role since this position is canceled in Tennessee 5/3
- Provide excellent customer experience cultivating them digital services usage all my, one of the top performer bankers as I used to be in US bank and even better.
- President circle winner 2018 the first full year with 5/3 bank, and 2022 as well
- Hickory Village Banking Center
Universal Banker and Loan Specialist
USBank -Nolensville Road Branch
10.2013 - Current
- Personal banker services activity, opening/closing accounts, solving customer’s issues.
- NMLS licensed, doing different kinds of loans, line of credits and credit cards
- Domestic and international wiring money.
- Teller activities.
- Promoted to personal banker in July 2015
- Star of excellence won 3 times.
- One of the 10 top bankers in the region for 28 months in a row till now.
Store Manager
Shell Gas Station Murfreesboro Road And Stop & Shop Tobacco Store Alumaville Drive Smyrna
11.2011 - 10.2013
- Dealing with vendors making orders.
- Arranging and organizing all showcases, grocery and cold drinks.
- Solving a daily work problem with vendors as well as customers.
- Landed to the United States 11/2011
Managing Director
Smart Solutions ‘Xerox Business Partner’ Dubai
07.2009 - 07.2011
- Managing the newborn company.
- Managing a sales team of 4 salespeople + one telemarketing.
- Hiring sales staff as well as the required admin to start.
- Creating all company documentation and format.
- Train newcomers and support them in the field.
- Dealing with the mother company as business partner.
- Closing deals with valuable customers.
Business Development Sales Manager
Xerox Emirates
11.2007 - 07.2009
- Handling print managed services as a new business sector in Xerox.
- Preparing business presentations for proposed solutions.
- Working closely with sales team providing field support.
- Studying all the cases and come out with propositions.
- Managing a team of 3 people and one assistant.
Major Accounts Manager
Xerox Emirates
07.2004 - 10.2007
- Planning to achieve company target.
- Managing and developing selective Major & Government Accounts.
- Following Gazing module in preparing all company reports.
- Applying for Lane six sigma project.
Sales Manager
ALICO – UAE member of AIG
10.2003 - 06.2004
- Planning to achieve company target.
- Managing and building a sales team and supporting them in field.
- Reviewing the salesmen reports.
Sales Manager
ALICO – Egypt member of AIG
02.2003 - 09.2003
- Planning to achieve the company target.
- Managing a team of four salesmen and supporting them in field.
- Reviewing the salesmen field reports and commenting on them before submitting to management.
Account Manager
Xerox Egypt
01.1995 - 01.2003
- Jan’ 95 - Dec’ 98 Collection Operation
- - Handling customer payments, solving problems and conflicts it might be arise.
- - Coordinating between customers (national accounts) and the different departments in the company such as sales , service, administration and warehouse.
- Jan’ 98 - Jan’ 03 Sales Operation
- - Responsible for selling and purchasing, making contracts of paper and supplies to the national accounts.
- It was a very successful period. I signed my contract with Xerox International company, converting my official employment from the contracted company employee, to XEROX official employee just after the 1st semester in sales department.
- I won the PCA (President Club Award) three times, which is given to whom in the top ranking of sales all over the company.
- The awards were a trip to Italy in 2000, to France in 2001, to Spain in 2002 and also a mid-year complimentary trip to Greece in July 2002.
- Overall undertaken responsibilities:
- 1. Handling national accounts with government sector and major accounts.
- 2. Maintaining good relationships with government departments.
- 3. Solving customer complaints.
- 4. Handling tenders and long-term contracts.
- 5. Handling L.C. and L.G. issuance with banks.
- 6. Assembling sales data and preparing reports and presentations quarterly to the management.
- NB: I was promoted to senior sales representative in Jan’01.
- I was promoted to Account Manager again just before leaving the company; due to changes took place in Xerox business strategy in Egypt.
- It was turning to indirect sales channels. That’s why I and my whole department completely resigned in Jan’03.
Assistant Sales Manager
Egypt & Middle East Co.
03.1993 - 12.1994
- Handling existing customer base.
- Creating new business by gaining new customers.
- After two years, I took the responsibility of playing the sales manager’s role in case of his absence.
- NB: After three months of joining the company, I kept in the top rank of the sales department till I moved to my next job.
- (Sole agent for Panasonic facsimiles and copiers in Egypt)
Sales rep.
General Commerce Co.
08.1991 - 03.1993
- Working as a sales rep. handling existing customer base in remote area.
- Opening new business with big customer like ‘Omar Effandy’ and ‘Radwan El Ogail’.
- (Sole agent for Citizen watches and Varta batteries)
Education
Bachelor’s degree - agriculture
Asyut University
Asyut, EgyptSkills
- Developing customer relationships
- Operations management
- Follow-up skills
- Meeting sales goals
- Legal standards
- Building customized solutions
- Prospecting
- Performance analysis
- Analyzing performance
Accomplishments
- Achieved a team top performer and East region by completing the year 2025 with one of the 20% higher performance in the company with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved financial required documents which led to achieve lending goals .
- Collaborated with team of 3 in the development of stretched business credit cards goal.
Certification
- CBC - Certified Business Consultant
- CBAP - Certified Business Analysis Professional
Languages
Arabic: Mother language.
English: Fluent, written and spoken.
Timeline
Small Business Specialist III
US Bank
11.2022 - Current
Personal Banker II (Senior Banker)
Fifth Third Bank
06.2017 - Current
Universal Banker and Loan Specialist
USBank -Nolensville Road Branch
10.2013 - Current
Store Manager
Shell Gas Station Murfreesboro Road And Stop & Shop Tobacco Store Alumaville Drive Smyrna
11.2011 - 10.2013
Managing Director
Smart Solutions ‘Xerox Business Partner’ Dubai
07.2009 - 07.2011
Business Development Sales Manager
Xerox Emirates
11.2007 - 07.2009
Major Accounts Manager
Xerox Emirates
07.2004 - 10.2007
Sales Manager
ALICO – UAE member of AIG
10.2003 - 06.2004
Sales Manager
ALICO – Egypt member of AIG
02.2003 - 09.2003
Account Manager
Xerox Egypt
01.1995 - 01.2003
Assistant Sales Manager
Egypt & Middle East Co.
03.1993 - 12.1994
Sales rep.
General Commerce Co.
08.1991 - 03.1993
Bachelor’s degree - agriculture
Asyut University