Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ebru Gage

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Talented Clinical Advisor for Clarity Aligner Treatment Design with extensive background in Digital Orthodontics , clinical experience of patient management and customer service extraordinaire. Brings top-notch abilities and focus on patients' needs. Versed in current treatment protocols, terminology and billing codes.

Overview

6
6
years of professional experience

Work History

Clinical Advisor for Clarity Aligners Tx Design

Solventum/Formerly 3M
06.2022 - Current
  • Being the liaison between customers and Tx Design team members for guiding the design application and effectiveness of aligners.
  • Evaluating patient cases, offering internal and external feedback to cross functional teams, and ensuring the aligners adhere to clinical and quality standards.
  • Providing insights to both Orthodontic and Dental departments, evaluating the need and caliber for crossover trainings.
  • Actively initiating Customer Response conference calls and developing sustainable initiatives for areas of improvements.
  • Delivering educational presentations to both internal team members and external stakeholders on various clinical topics or initiatives.
  • Mentoring team supervisors, new design technicians and team coordinators, sharing clinical expertise to foster professional growth and development.
  • Contributing to the development of new programs or services within the organization, driving continuous improvement in treatment design protocols.
  • Participating in planning and implementation of clinical protocols.
  • Collaborating with Field Sales Counterparts to develop comprehensive action plans.

Inside Sales Representative

3M/ Now Solventum
01.2019 - 05.2022
  • Started as Custom Orthodontic Clarity Aligner Specialist Advisor for Inside / Field Sales Reps in developing sales plans, marketing and educational programs.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Initiated small educational meetings in target customer areas in form of inner circle aligner introduction sessions and prepared start to finish event plans including customer initiated follow up sessions.
  • Created and piloted an onboarding system in a new territory that allowed to reduce costs and increase sales numbers. In 2021 this system was applied globally to every region For Clarity Aligners.
  • Awarded as highest achiever over forecast sales number for 3 1/2 consecutive years : 2019 at 118% OF ;2020 at 93% OF in spite of COVID closures; 2021 at 171% OF and finally end of Q2 in 2022 at 250%.

Education

Dentistry -

Marmara University
01.1998

Skills

  • Clinical documentation and assessment of product evaluation
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Self motivation

Accomplishments

    Created a simple yet effective onboarding system for a seamless, efficient, accurate and time saving customer experience. This also reduced staffing costs and provided team members more time to focus on increasing sales goals.

Languages

French
Limited Working
German
Professional Working
Turkish
Native or Bilingual
English
Native or Bilingual

Timeline

Clinical Advisor for Clarity Aligners Tx Design

Solventum/Formerly 3M
06.2022 - Current

Inside Sales Representative

3M/ Now Solventum
01.2019 - 05.2022

Dentistry -

Marmara University

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