EBUN ADEKUNLE
Houston,TX
Summary
Highly experienced Travel Consultant with a robust background in a generational family-owned travel business, combined with significant expertise in the healthcare sector. Adept at leveraging extensive industry knowledge to provide exceptional travel planning and customer service. Proven skills in strategic planning, client relationship management, and operational efficiency. Strong ability to navigate complex travel regulations and healthcare requirements, ensuring seamless and safe travel experiences. Committed to delivering personalized travel solutions while maintaining high standards of care and professionalism. Seeking to utilize a unique blend of travel and healthcare experience to contribute to a dynamic organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Travel Consultant/SUPRTVISOR
TARGET TRAVELS LTD
Houston, TX
03.2023 - Current
- Assist in responding to client inquiries and providing information about travel options.
- Provided customers with detailed information about travel destinations and packages.
- Develop and implement business strategies to achieve company goals.
- Oversee the development and execution of marketing campaigns.
- Supervise travel consultants and support staff, providing guidance and support.
- Maintain relationships with key stakeholders, including suppliers, vendors, and clients.
- Prepare and manage budgets, ensuring financial targets are met.
Travel Consultant/Supervisor
Target
Houston, TEXAS
12.2022 - Current
- Assist in responding to client inquiries and providing information about travel options.
- Help in booking travel arrangements, including flights, hotels, car rentals, and tour packages.
- Learn to handle customer service issues and resolve basic complaints under supervision.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Created content for website pages, blog posts, and other online platforms.
- Developed presentations and organized events to promote products or services.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Support the booking process by entering and managing reservations in the system.
- Assist in confirming travel itineraries and sending details to clients.
Learn to manage cancellations, changes, and special requests.
Lead Phlebotomist
Memorial Hermann
Houston, Texas
05.2019 - 10.2021
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Trained new staff on proper collection techniques and safety protocols.
- Assisted with scheduling patient appointments to ensure efficient use of time throughout the day.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Maintained accurate records of patient test results and other relevant information in accordance with established policies and procedures.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Provided guidance and support during difficult specimen collections as needed.
- Maintained a clean work environment by following infection control guidelines at all times.
- Documented daily activities including number of specimens collected, quality assurance measures taken.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Education
Phlebotomy - Clinical Laboratory Assisting
Pima Medical Institute
Houston, TX04-2015
GED -
George Bush High School
Richmond, TX07-2008
Skills
- Special needs travelers
- Regulations and compliance
- Travel Arrangements
- Hotel Accommodations
- International reservations
- Documentation preparation
- Customer Service
- Cultural Sensitivity
- Company Branding
- Excellent Communication
- Time management abilities
- Problem-solving aptitude
- Organizational Skills
- Customer Inquiry and Response
- Effective Communication
- Reliability
- Contract Negotiation
- Scheduling appointments
- Heartsaver CPR AED (CPR AED)
- Relationship Building
Accomplishments
- Project Completion Award: Given to interns who successfully complete a significant project or task, demonstrating initiative, responsibility, and achievement
- Customer Service Excellence Award: Giving to interns who excel in providing exceptional service to clients, customers, or stakeholders, contributing to high levels of satisfaction.
Timeline
Travel Consultant/SUPRTVISOR
TARGET TRAVELS LTD
03.2023 - Current
Travel Consultant/Supervisor
Target
12.2022 - Current
Lead Phlebotomist
Memorial Hermann
05.2019 - 10.2021
Phlebotomy - Clinical Laboratory Assisting
Pima Medical Institute
GED -
George Bush High School
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