Rene McLaurin
Atlanta,GA
Summary
Dynamic Travel Consultant with extensive experience at American Express, specializing in crafting tailored itineraries and securing competitive rates. Proven track record in enhancing client satisfaction through strong communication and expert travel research. Adept at managing complex bookings and navigating travel documentation, ensuring seamless experiences for diverse clientele.
Overview
19
19
years of professional experience
Work History
Travel Consultant
Duluth Travel
01.2018 - 06.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Travel Consultant
American Express
10.2001 - 01.2018
- Developed customized travel itineraries based on client preferences and budget constraints.
- Researched and recommended destinations, accommodations, and activities to enhance client experiences.
- Managed booking processes using American Express travel management systems for accuracy and efficiency.
- Provided exceptional customer service through prompt resolution of inquiries and concerns via multiple communication channels.
- Collaborated with vendors to secure competitive rates and exclusive offers for clients' travel arrangements.
- Monitored industry trends to advise clients on emerging travel opportunities and seasonal promotions.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
Education
Associate of Arts - Advertising
FIT NY
New York Vity12.1972
High School Diploma - Pre College Courses
Erasmus Hall HS
Brooklyn, NY06.1966
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Itineraries
- Global travel experience
- Travel insurance
- Executive travel
- Company branding
- Special needs travelers
- Travel documentation
- Flight arrangement
- International reservations
- Locale research
- Currency exchange resources
- Ground transportation planning
- Corporate travel
- Data entry
Timeline
Travel Consultant
Duluth Travel
01.2018 - 06.2020
Travel Consultant
American Express
10.2001 - 01.2018
Associate of Arts - Advertising
FIT NY
High School Diploma - Pre College Courses
Erasmus Hall HS