Summary
Overview
Work History
Education
Skills
Timeline
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Rene McLaurin

Atlanta,GA

Summary

Dynamic Travel Consultant with extensive experience at American Express, specializing in crafting tailored itineraries and securing competitive rates. Proven track record in enhancing client satisfaction through strong communication and expert travel research. Adept at managing complex bookings and navigating travel documentation, ensuring seamless experiences for diverse clientele.

Overview

19
19
years of professional experience

Work History

Travel Consultant

Duluth Travel
01.2018 - 06.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Travel Consultant

American Express
10.2001 - 01.2018
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Researched and recommended destinations, accommodations, and activities to enhance client experiences.
  • Managed booking processes using American Express travel management systems for accuracy and efficiency.
  • Provided exceptional customer service through prompt resolution of inquiries and concerns via multiple communication channels.
  • Collaborated with vendors to secure competitive rates and exclusive offers for clients' travel arrangements.
  • Monitored industry trends to advise clients on emerging travel opportunities and seasonal promotions.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.

Education

Associate of Arts - Advertising

FIT NY
New York Vity
12.1972

High School Diploma - Pre College Courses

Erasmus Hall HS
Brooklyn, NY
06.1966

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Itineraries
  • Global travel experience
  • Travel insurance
  • Executive travel
  • Company branding
  • Special needs travelers
  • Travel documentation
  • Flight arrangement
  • International reservations
  • Locale research
  • Currency exchange resources
  • Ground transportation planning
  • Corporate travel
  • Data entry

Timeline

Travel Consultant

Duluth Travel
01.2018 - 06.2020

Travel Consultant

American Express
10.2001 - 01.2018

Associate of Arts - Advertising

FIT NY

High School Diploma - Pre College Courses

Erasmus Hall HS