Shanedrean Anderson
Oakdale,LA
Summary
Dedicated CNA with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
CNA/ Med Surg. Dept/ Ward C
Oakdale Community Hospital
Oakdale, LA
05.2021 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Checked supply availability and laid out instruments for admitting patient rooms.
Assistant Manager
Circle K
OAKDALE, LA
02.2020 - 05.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored security and handled incidents calmly.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Medication Aide
Ella Springs Senior Living Community
Houston, TX
05.2019 - 05.2021
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept digital records of patient details, medications, billing and other activities.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered prescribed drugs to high-volume patient caseload.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Reported changes in patient status regarding drug therapy.
- Administered medications to patients and remained vigilant for negative side effects.
- Regulated IV fluids and programmed IV and insulin pumps.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Increased medication and medical terminology knowledge through research and continuing education.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
CNA/Ward Clerk
Allen Oaks Nursing & Rehab Center
Oakdale, LA
06.2013 - 08.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Managed patient files,and updated medical charts.
Night Shift Manager
Family Dollar
Oakdale, LA
03.2008 - 05.2014
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Prepared materials for following shift.
- Increased profit by streamlining operations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Dietary Assistant
Oakdale Community Hospital
Oakdale, LA
01.2011 - 06.2013
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Kept track of event finances, initial deposits, due payments and final balances.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Night Shift Manager
Popeye's Fried Chicken
OAKDALE, LA
05.2006 - 12.2010
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained premises security for personnel safety and loss prevention.
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Provided first-rate service to all customers regardless of time or concern.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained back-up associates and led crew members in managing operations of storefront.
- Prepared materials for following shift.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA10.2015
Skills
- Electronic Recordkeeping
- CPR Certification
- HIPAA Compliance
- Time Management
- CNA Certification
- Verbal and Written Communication
- Quality Assurance
- Calm and Professional Under Pressure
- Order and Refund Processing
- Understanding Customer Needs
- Computer Proficiency
- Excellent Attention to Detail
- Honest and Ethical
- Customer Service-Oriented
- Cash Supply Orders
- New Account Setup
- Regulatory Compliance
- Signature Verification
- Fraud Detection
- Cash Drawer Reconciliation
- Fee Calculations
- Night and Safe Deposit Procedures
- Staff Assistance
- Reliable and Responsible
- Balance Transfers
- Cash Handling
- Vault Monitoring
- Pleasant and Personable
- Account Security
- Account Retention
- Currency Exchange
- Decision Making
- Identity Verification
- Team Leadership
- Financial Statements
- Customer Loan Processing
- Bill Payment Receipt
- Cashier's Checks
- Balance Verification and Reconciliation
- Recordkeeping and Documentation
Timeline
CNA/ Med Surg. Dept/ Ward C
Oakdale Community Hospital
05.2021 - Current
Assistant Manager
Circle K
02.2020 - 05.2021
Medication Aide
Ella Springs Senior Living Community
05.2019 - 05.2021
CNA/Ward Clerk
Allen Oaks Nursing & Rehab Center
06.2013 - 08.2019
Dietary Assistant
Oakdale Community Hospital
01.2011 - 06.2013
Night Shift Manager
Family Dollar
03.2008 - 05.2014
Night Shift Manager
Popeye's Fried Chicken
05.2006 - 12.2010
High School Diploma -
Cornerstone Christian Correspondence School