Open To Work
Eccence Vance
Commercial Lines Account Manager
Dallas,TX
Summary
Team Focused and purpose driven. Finance professional with a passion for data-driven decision-making and financial analysis. Committed to leveraging my skills in budget management, financial modeling, and regulatory compliance to drive organizational success
Knowledgeable in the insurance market with strong background in managing commercial accounts and fostering client relationships. Proven track record in identifying client needs and providing tailored solutions. Demonstrated expertise in negotiation and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Account Manager
Inszone Insurance
Dallas , Tx
02.2025 - Current
- Analyzed insurance coverage needs, providing tailored solutions to meet client objectives.
- Collaborated with underwriters to negotiate policy terms and pricing effectively.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Conducted regular policy reviews, identifying opportunities for coverage enhancements.
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
Senior Processing Associate
Genpact INC
05.2022 - 11.2024
- Financial modeling, expense control regulatory compliance, data analysis, process improvement. MS Excel
- Processed customer orders efficiently using ERP systems to ensure timely fulfillment.
- Supported training of new associates on operational procedures and software tools.
- Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
- Provided exceptional customer service when addressing inquiries or concerns from clients regarding their orders or accounts.
- Ensured compliance with company policies, regulations, and industry standards through diligent monitoring and enforcement of procedures.
Sales Associate
ETech Texas
Dallas, TX
06.2021 - 01.2022
- Sales and communication
- Enhanced customer satisfaction by providing personalized service and addressing inquiries promptly.
- Developed strong relationships with customers, fostering loyalty through exceptional service experiences.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Wilis Towers Watson
Dallas, TX
03.2019 - 2020
- Answer phone calls per phone guide. Make outbound calls. Provide general account information. Administrate funds to participants that make claims. Excel trained.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hostess
01.2017 - 01.2019
- Preventing Loss, maintaining safety, and creating positive atmosphere for shoppers. Perform cashier duties at the front customer service desk. Facilitate quick, smooth, and efficient check-out for guests.
Set-out operator
Educational Products Inc
01.2016 - 01.2017
- Transporting material, performing routine checks, Documenting operational data. Attention to detail, teamwork, and adherence to safety regulations are essential for success in this role.
Education
High School Diploma -
W.W. Samuell High School
01-2017
Associate of Science - Health And Wellness
Dallas College
Dallas, TX03-2028
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Client relationship building
- Deal closing
- Client acquisition
- Relationship management
Certification
- Licensed Life & Health Agent - 2024-2026
Timeline
Commercial Account Manager
Inszone Insurance
02.2025 - Current
Senior Processing Associate
Genpact INC
05.2022 - 11.2024
Sales Associate
ETech Texas
06.2021 - 01.2022
Customer Service Representative
Wilis Towers Watson
03.2019 - 2020
Hostess
01.2017 - 01.2019
Set-out operator
Educational Products Inc
01.2016 - 01.2017
High School Diploma -
W.W. Samuell High School
Associate of Science - Health And Wellness
Dallas College