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Bronx,NY
Summary
High skilled Bilingual Spanish speaking professional experienced in providing excellent customer service. Adept at promptly resolving issues, able to enforce compliance with regards to establishment and safety rules. Developed skills in supportive and dynamic youth-focused environment, including active listening, conflict resolution, and emotional support. Seeking to transition into new field where these skills can be applied to foster personal growth and development. Eager to leverage background in creating positive and engaging experiences for individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth Counselor
The Children's Village
06.2021 - 01.2024
- Plan, coordinate and conduct activities for program participants based on observed needs of individual children and youth
- Implement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth
- Assist children and youth with special projects, homework and life skills
- Help to establish a program environment that sustained participant interest and promoted positive interactions with other children, youth and adults
- Prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily skills
- Implemented program options for children and youth with special requirements
- Demonstrated, instructed, led and facilitated planned and spontaneous program activities
- Interacted with children and youth using approved child guidance and youth development techniques
- Collaborate with staff members, parents, supervisors, and volunteers
Dispatcher
Sprinter Bus
09.2017 - 08.2019
- Exceeded service and quality standards every review period
- Answered inbound calls on the dispatch services extension; return missed calls and voicemails
- Monitored and responded to calls and emails using established call handling time, leveraging the communication and information management system to deliver excellent customer care
- Clearly documented communications following protocols and processes, and properly identify and escalate issues as necessary
- Provided updated information to the origin agent and/or hauling agent as needed
- Attended interdepartmental cross training opportunities
Electrician Assistant
Apollo Electric
07.2015 - 02.2016
- Pulled wire through conduits and through holes in walls and floors
- Organized materials and tools in to maintain clean and neat work areas
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations
Customer Service Representative
Manhattan Parking Group
04.2013 - 11.2013
- Processed and accepted ATM, face to face personal and business transactions according to established bank policies and procedures
- Kept records of monetary and negotiable instruments involved in banks day to day transactions
- Counted, verified and posted armored car deposits following all security procedures and key control
- Prepared batched work for the Proof department
- Resolved problems or discrepancies concerning customer accounts, addressing and uncovering customer needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
Louis D. Brandeis HS
New York, NY08-2012
Skills
- Team collaboration
- Customer service
- Hand and power tool use
- Problem resolution
- Wire installation
- Stress tolerance
- Prioritizing calls
- Youth supervision
- Electrical repairs
- Wiring activities
- Paperwork and reporting
- Electrical installation
Certification
- OSHA 30 HR Construction Safety and Health
- NYC DOB 32-HOUR Supported Scaffold Installer and Remover Training (SCA-102)
Languages
Spanish
Native or Bilingual
Timeline
Youth Counselor
The Children's Village
06.2021 - 01.2024
Dispatcher
Sprinter Bus
09.2017 - 08.2019
Electrician Assistant
Apollo Electric
07.2015 - 02.2016
Customer Service Representative
Manhattan Parking Group
04.2013 - 11.2013
- OSHA 30 HR Construction Safety and Health
- NYC DOB 32-HOUR Supported Scaffold Installer and Remover Training (SCA-102)
Louis D. Brandeis HS
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