Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

ECHO BOLEY

Oakville

Summary

Former owner of small retail business with comprehensive experience in maintaining inventory, ordering and receiving products, staging merchandise, cash handling, operating POS systems, conducting daily closeouts, and managing employees. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Owner and Manager of Retail Business

Alaskan Echo LLC
Craig
01.2021 - 01.2025
  • Identified growth and diversification opportunities to drive business expansion.
  • Developed strategic plans that enhanced profitability and operational efficiency.
  • Promoted brand identity through social media, resulting in increased revenue generation.
  • Forecasted customer demand to establish pricing and credit terms for products.
  • Engaged customers using strong verbal skills to assess needs effectively.
  • Hosted events to elevate brand awareness and foster community involvement.
  • Maintained client relationships by delivering superior customer service consistently.
  • Analyzed industry trends to create competitive strategies and ensure relevance.

Sales Representative, cashier

Alaska Gifts
01.2020 - 01.2021
  • Operated register, handled cash and processed credit card transactions.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Maintained accurate records of all sales and prospecting activities.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Lab Tech/MA

PeaceHealth Medical Craig Alaska
Craig
01.2014 - 01.2018
  • Performed blood draws and collected biological samples for testing in moderate complexity lab.
  • Prepared biological samples for in-house testing and transport for advanced analysis.
  • Ensured accuracy of prescribed tests, maintained patient confidentiality, and reported results to providers.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

QA Tech

Boise Architectural Products R&D
Elma
03.2003 - 03.2006
  • Conducted thorough testing on architectural product designs for quality assurance.
  • Documented defects and issues found during product evaluations and testing phases.
  • Assisted in developing and maintaining quality assurance documentation and processes.
  • Participated in team meetings to discuss product improvements and quality strategies.
  • Executed test plans for new architectural products, ensuring functionality and reliability.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Communicated regularly with management to discuss quality trends.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Prepared reports detailing overall project progress according to established timelines.
  • Documented all phases of test execution including results analysis and defect resolution.

Substitue ParaEducator

Elma School District
Elma
09.1998 - 09.2003
  • Supported teachers in classroom management and student engagement activities.
  • Assisted students with special needs in daily learning tasks and routines.
  • Monitored student behavior and provided guidance to maintain a positive environment.
  • Organized classroom materials and resources to enhance learning experiences.
  • Provided individualized support to special education students and monitored their progress.
  • Supported teachers in implementing effective instructional strategies that meet diverse learning needs of students.
  • Facilitated small group instruction with specific focus on literacy development skills.

Education

Associates of Science - MA/ Medical Lab

Kaiser University
Florida
01.2018

Elma HS -

01.1984

Skills

  • Inventory management
  • Sales forecasting
  • Social media marketing
  • Customer relationship management
  • Brand development
  • Event planning
  • Visual merchandising
  • Point-of-sale systems

Certification

Previous certifications as EMT 1,2,3

Affiliations

Woodworking skills. Produced and offered hand-crafted wood items ranging from dining tables to toys.

Handle and train bloodhounds for obedience and man-trailing SAR work. Currently own and train with two bloodhounds.

Timeline

Owner and Manager of Retail Business

Alaskan Echo LLC
01.2021 - 01.2025

Sales Representative, cashier

Alaska Gifts
01.2020 - 01.2021

Lab Tech/MA

PeaceHealth Medical Craig Alaska
01.2014 - 01.2018

QA Tech

Boise Architectural Products R&D
03.2003 - 03.2006

Substitue ParaEducator

Elma School District
09.1998 - 09.2003

Associates of Science - MA/ Medical Lab

Kaiser University

Elma HS -

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