Peggy Whittington
Needham
Summary
Results-driven Retail Sales Manager with expertise in customer service, sales strategies, and team leadership. Proven track record in enhancing client satisfaction and driving revenue growth.
Overview
16
16
years of professional experience
Work History
Retail Sales Manager/Small Business Owner
Jackson's Jewelry and Gifts, Inc.
Butler, AL
01.2014 - 10.2025
- Led team in achieving sales goals through effective merchandising and product placement strategies.
- Mentored staff to enhance product knowledge and customer service skills, resulting in improved client satisfaction.
- Developed training programs for new hires, streamlining onboarding process and increasing employee retention rates.
- Analyzed sales data to identify trends, informing inventory management decisions and optimizing stock levels.
- Implemented promotional campaigns that boosted foot traffic and enhanced store visibility within the community.
- Collaborated with suppliers to negotiate favorable terms, reducing costs while maintaining high-quality merchandise selection.
- Evaluated customer feedback and market trends to refine sales strategies, driving increased revenue growth year-over-year.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
Ward Clerk/Admissions Coordinator
Rush Foundation Hospital
Butler, AL
03.2010 - 02.2013
- Managed patient admissions and discharges efficiently, ensuring accurate documentation and smooth transitions.
- Coordinated communication between medical staff and patients, enhancing overall care experience.
- Maintained patient records using electronic health record systems to ensure data integrity and confidentiality.
- Assisted in scheduling appointments, optimizing patient flow within the department for improved service delivery.
- Trained new clerical staff on hospital procedures and software applications, fostering a collaborative work environment.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy emergancy department.
Education
High School Diploma -
Mitchel/Baker High School
Newton, GA06-1984
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Customer engagement
- Management
- Decision-making
- Cash handling
- Store opening and closing
- Critical thinking
- Training and mentoring
- Inventory management
- Staff scheduling
- Time management
- Relationship building
Timeline
Retail Sales Manager/Small Business Owner
Jackson's Jewelry and Gifts, Inc.
01.2014 - 10.2025
Ward Clerk/Admissions Coordinator
Rush Foundation Hospital
03.2010 - 02.2013
High School Diploma -
Mitchel/Baker High School