ECHO JOHNSON
Jackson,MI
Summary
Dedicated professional with extensive experience in billing and front desk supervision. Proven track record in managing customer inquiries and streamlining processes, ready to leverage expertise to improve operational efficiency and enhance patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Billing Specialist
Jackson Family Medical
Jackson, MI
10.2002 - 08.2025
- Confirmed insurance coverage and identified third-party payers for billing needs.
- Handled patient billing information to ensure prompt submission of insurance claims.
- Evaluated and validated billing statements to maintain accuracy and adherence to regulations.
- Handled patient inquiries about billing discrepancies and available payment options.
- Facilitated communication with healthcare providers to remedy billing discrepancies effectively.
- Resolved customer inquiries concerning billing, payment, and account status.
- Prepared and processed claims for insurance companies, ensuring accuracy in billing calculations.
- Gathered, updated, and administered patient account payments.
Front Desk Supervisor
Jackson Family Medical
Jackson, MI
10.2002 - 08.2025
- Ensured efficient patient check-ins and streamlined front desk processes.
- Supervised staff scheduling to achieve optimal coverage during peak hours.
- Monitored front desk personnel to uphold exemplary customer service standards.
- Processed payments and handled cashiering duties with precision.
- Executed administrative tasks, including document filing and communication management.
- Assisted patients with inquiries and coordinated appointments effectively.
- Trained new staff on procedures and software systems for seamless operations.
- Maintained accurate medical records, ensuring compliance with regulatory requirements.
Education
Certified Professional Coder - Medical coding and Billing
Jackson College
Jackson, MI04-2024
No Degree - Mathematics and Psychology
Jackson Community College
Jackson, MI01.1995
Skills
- Customer contact management
- Authorization processing
- Billing and collections
- Benefits verification
- ICD-10 coding
- Epic EMR proficiency
Certification
- CPC-April 2024
Timeline
Billing Specialist
Jackson Family Medical
10.2002 - 08.2025
Front Desk Supervisor
Jackson Family Medical
10.2002 - 08.2025
Certified Professional Coder - Medical coding and Billing
Jackson College
No Degree - Mathematics and Psychology
Jackson Community College
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