Summary
Overview
Work History
Education
Skills
Certification
Notable Projects
Timeline
Generic

Ed-dahir Abdelylah

Cary,NC

Summary

Seasoned R&M Operations Manager with 8+ years of progressive experience in outside plant (OSP) network maintenance, including three years dedicated to managing repair and maintenance operations for Google Fiber across the Triangle market. Proven expertise in leading emergency response, overseeing vendor and contractor performance, developing Method of Procedures (MOPs), and ensuring consistent network reliability. Adept at coordinating cross-functional teams, driving service continuity, and improving operational efficiency. Backed by a Bachelor’s degree in Information Technology with a concentration in Project Management and nearing PMP certification. Fully equipped to lead GFiber’s R&M operations with immediate impact.

Overview

10
10
years of professional experience
1
1
Certification

Work History

R&M Operations Coordinator / Vendor Manager

TELICS for Google Fiber
09.2022 - Current
  • Vendor Management: Directly supervise multiple vendor teams engaged in planned maintenance, service cutovers, and restoration activities. Ensure strict adherence to safety regulations, service quality standards, and permit requirements.
  • Emergency Response Leadership: Spearhead emergency outage responses by effectively mobilizing field resources and collaborating with network engineers to restore service swiftly and minimize customer impact.
  • Process Development & Documentation: Create and implement detailed Method of Procedures (MOPs) for complex maintenance and splicing projects. Maintain up-to-date network documentation and as-built records to reflect infrastructure changes.
  • Financial Oversight: Manage CapEx and OpEx budgets related to R&M operations, including the approval of vendor invoices and the alignment of procurement and material usage with anticipated needs.
  • Stakeholder Liaison: Serve as the main field point of contact between contractors, Project Management Teams (PMTs), and internal departments to facilitate timely and high-quality execution of R&M tasks.
  • Team Leadership & Mentorship: Mentor Plant Maintenance Technicians and vendor leaders, fostering operational discipline and ensuring compliance with GFiber's technical and safety guidelines.
  • Proactive Issue Resolution: Oversee emergency outage response, execute planned maintenance, and proactively address recurring issues to maintain consistent network performance. Act as the primary technical escalation point for vendor deliverables and service-impacting issues, ensuring rapid resolution with minimal customer disruption.
  • Continuous Improvement: Collaborate with centralized process management teams by providing local insights to refine workflows and enhance operational outcomes.
  • Currently leading daily field operations for Google Fiber’s Repair & Maintenance initiatives across Durham and the broader Triangle region. Responsibilities include overseeing emergency outage response, managing planned maintenance, and proactively resolving recurring issues to ensure consistent network reliability. This involves close coordination with external vendors and contractors to guarantee project deliverables meet GFiber’s quality standards, permitting requirements, and schedule expectations. Also responsible for tracking CapEx and OpEx budgets, approving vendor invoices, and forecasting material needs to support GFiber’s financial planning. Leading and mentoring Plant Maintenance Technicians and contractor teams, ensuring adherence to safety protocols and productivity goals to advance GFiber’s mission of delivering dependable, high-quality internet service.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Worked with vendors to make purchases and reconcile invoices.
  • Oversaw day-to-day operations of large teams across several sites.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve targets.

OSP Field Supervisor

A Plus Communications/Time Warner Cable
08.2018 - 08.2022
  • Supervised OSP fiber construction, ensuring alignment with engineering plans and technical standards.
  • Led teams in the installation and maintenance of voice, Internet, and television systems for residential and commercial customers.
  • Coordinated scheduling and resource allocation, optimizing operational workflows and minimizing project delays.
  • Developed preventative maintenance schedules, improving network reliability and reducing service interruptions.
  • Collaborated with contractors, engineers, and stakeholders to maintain project alignment and compliance.

Fiber Optics Lead Technician

AT&T
02.2015 - 08.2018
  • Managed on-site FTTH installations, overseeing processes from design review to final network acceptance.
  • Conducted diagnostic testing and troubleshooting to proactively identify and resolve network issues.
  • Maintained detailed documentation of as-builts, test results, and project progress.
  • Enforced safety protocols and collaborated with municipal representatives to ensure project compliance.

Education

Bachelor of Science - Information Technology, Project Management Concentration

Southern New Hampshire University
04-2025

Skills

  • R&M Field Operations Leadership
  • Emergency Response & Restoration Management
  • Vendor & Contractor Oversight
  • Outside Plant (OSP) Maintenance & Repair
  • Preventive Maintenance Planning & MOP Creation
  • CapEx/OpEx Budget Management
  • Fiber Splicing Supervision & Network Troubleshooting
  • Permitting & Regulatory Compliance
  • Network Documentation & As-Built Updates
  • Safety Protocol Enforcement & Team Mentorship
  • Quality assurance and control
  • Vendor engagement
  • Process implementation
  • Inventory oversight

Certification

  • PMP Certification, Accepted Pending Exam Completion
  • Data Analysis Certification
  • Google Project Management Certification

Notable Projects

  • Google Fiber FTTH Deployment, Successfully managed multi-phase FTTH projects, ensuring seamless project turnover and network acceptance.
  • OSP Infrastructure Enhancements, Directed maintenance and upgrades to optimize network performance and compliance.

Timeline

R&M Operations Coordinator / Vendor Manager

TELICS for Google Fiber
09.2022 - Current

OSP Field Supervisor

A Plus Communications/Time Warner Cable
08.2018 - 08.2022

Fiber Optics Lead Technician

AT&T
02.2015 - 08.2018

Bachelor of Science - Information Technology, Project Management Concentration

Southern New Hampshire University

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