Ed Devine
Mesquite,TX
Summary
Seasoned professional with over 30 years in customer service and retail management. Expertise in enhancing customer engagement through effective product displays and executing strategic planograms, driving sales and optimizing inventory management.
Overview
54
54
years of professional experience
Work History
Retail Sales Merchandiser
Advantage Solutions Marketing
Claytpn, Mo
04.2024 - 03.2026
- Reorganized sales floor to optimize product placement and maximize visibility of high demand items.
- Organized product displays to boost customer engagement and increase sales.
- Assisted in inventory management to maintain stock levels and product availability.
- Provided customer service support by answering questions and resolving issues.
- Communicated and coordinated execution of planograms with store management.
- Maintained clean, organized retail environment to improve overall shopping experience.
Retail Paint Associate
Home Depot
Owlet, TX
03.2021 - 08.2023
- Assisted customers in selecting paint products based on project specifications.
- Mixed colors and tints to create custom blends tailored to customer preferences.
- Operated paint mixing machines, performing quality checks for consistency.
- Trained new associates on product knowledge and customer service techniques, enhancing overall team performance.
- Maintained organization of paint aisle and ensured product availability.
- Collaborated with team members to replenish inventory and manage stock levels.
- Stocked shelves with paints and tools, ensuring accurate pricing.
- Ensured compliance with safety standards while handling hazardous materials, promoting a safe work environment.
Field Intelligence Technician
Crossmark Corporation
Plano, TX
03.2016 - 03.2023
- Conducted field investigations to gather first-hand information and forensic data for product evaluation.
- Utilized technical equipment to enhance data collection and analysis processes.
- On-site data collection from various sources to provide comprehensive understanding and situational awareness of products with respect to the consumer, competitive products, the store, regional, or corporate management, producers or manufacturers.
- Analyzed on-hand stocking reports to identify trends and patterns, delivering key insights for informed decision-making.
- Assisted with in-store advertising, marketing, and display assembly to support store personnel.
- Performed in-store inventory stock resets to meet corporate, distributor, manufacture, or store requirements and plan-0-grams.
- Marked damaged equipment as out of service to ensure safety and compliance with store protocols.
Retail Automotive Store Manager
Firestone Complete Auto Care
Dallas, TX
01.2019 - 02.2021
- Boosted store sales and executed effective promotions.
- Enhanced brand loyalty through exceptional customer service initiatives.
- Oversaw inventory management and optimized product displays to enhance customer engagement.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Managed payroll budgeting and scheduling to align staffing levels with business needs.
- Established COVID precautions to ensure customer and employee safety in-store.
- Developed timely repair estimates for consumer and corporate clients.
- Secured parts, materials, and chemicals to support business operations.
Service Manager
Oswalt's Car Repair
Mesquite, TX
03.2018 - 05.2019
- Managed daily operations of a busy auto repair shop, ensuring efficient workflow and high service standards.
- Coordinated technician schedules to maximize service efficiency and effectively meet customer demands.
- Oversaw inventory management, maintaining adequate stock levels of necessary parts for servicing vehicles.
- Implemented quality control measures, enhancing service delivery and ensuring compliance with safety regulations.
- Developed relationships with suppliers for timely procurement of parts and maintained accurate service records.
- Documented customer repair requests and prepared detailed estimates based on vehicle assessments to ensure transparency and informed decision-making.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Performed initial test drives to ensure understanding of customer-reported problems and quality assurance of repairs.
Freight Team Associate
Sam's Club
Plano, TX
01.2018 - 01.2019
- Operated forklift equipment to transport and stack materials safely and efficiently.
- Performed heavy lifting tasks to move products throughout the warehouse.
- Sorted and organized freight to enhance stocking and distribution efficiency.
- Managed inventory levels through strategic product placement on shelves.
- Collaborated with team members to maintain workspace cleanliness standards.
- Communicated shipment status and concerns to supervisors to ensure timely resolutions.
- Monitored temperature levels of refrigerated products in storage.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Telecommunications and IT Service Manager
US. Metroline Services
Richardson, TX
03.1992 - 08.2017
- Led project planning for key milestones in Metroline Toll-Free LD services to ensure timely delivery and alignment with strategic objectives.
- Managed IT service delivery across diverse client environments.
- Coordinated incident response and resolution with cross-functional teams.
- Developed and implemented IT service management policies and procedures.
Overnight Freight Team Member
Home Depot
Richardson, TX
03.2013 - 05.2014
- Loaded and unloaded freight trucks accurately and efficiently.
- Operated forklift equipment to transport and stack materials safely and efficiently.
- Performed heavy lifting tasks to relocate products throughout the warehouse.
- Worked with team members to streamline inventory processes and improve overall efficiency.
- Maintained cleanliness and safety standards within the work area.
- Provided timely customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in locating products and answering inquiries effectively.
- Arranged merchandise on shelves to enhance accessibility and adherence to store layout standards.
Owner/CEO
System & Support Technologies
Garland, TX
09.1987 - 03.1992
- Launched contract-based computer installation, maintenance, and repair service, achieving profitability.
- Specialized in support, maintenance, and repair of proprietary mini computer systems.
- Provided component-level repairs and upgrades for small computer dealers and mini system distributors.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Managed daily operations and strategic planning for retail establishment.
- Established vendor relationships to secure competitive pricing and ensure reliable supply chains.
- Implemented financial tracking systems to effectively monitor expenses and revenue flow.
- Resolved customer inquiries, maintaining high satisfaction levels and client loyalty.
Computer Services Manager
Mastercare Pharmacy Systems, Inc
Dallas, TX
10.1985 - 03.1987
- Managed installation, maintenance, and repair services for computers supporting proprietary pharmacy systems.
- Oversaw system updates and maintenance, ensuring optimal system performance.
- Developed and implemented process improvements, enhancing service delivery efficiency.
- Facilitated communication between technical staff and management teams, aligning project objectives.
- Resolved escalated customer inquiries promptly while maintaining professionalism.
- Scheduled preventive maintenance activities for hardware components.
- Analyzed system logs to identify abnormalities or unauthorized access attempts.
- Documented incidents, resolutions, changes in procedures, and other relevant information.
Computer Field Service Engineer
Comdisco Corporation
Grand Prairie, TX
08.1985 - 09.1986
- Coordinated installation and maintenance of equipment at customer locations, facilitating seamless operations for clients.
- Repaired and maintained IBM, Burroughs, and Control Data Corporation mainframe computers, ensuring optimal performance for large banks and government agencies.
- Diagnosed and upgraded system logic boards, implementing manufacturer-approved solutions.
- Troubleshot technical issues to optimize operational efficiency.
- Installed software updates to enhance performance and security of IT systems.
- Managed inventory of spare parts to ensure timely repairs and service continuity.
- Provided training on new software programs and technology tools to customers.
- Documented service activities and customer interactions, enhancing clarity and continuity in service delivery.
Computer Service Engineer
Comdisco Corporation
Rosemont, IL
05.1984 - 07.1985
- Executed in-house repairs, upgrades, and refurbishments for leased mainframe computers and peripherals to ensure optimal performance.
- Conducted factory-authorized upgrades on circuit boards and power supplies, ensuring compliance with industry standards.
- Delivered customer service by promptly addressing inquiries and resolving issues to enhance client satisfaction.
- Delivered comprehensive technical training sessions to equipment team members.
Automotive Service Manager
Countryside Nissan - Mercedes Benz
Peru, IL
03.1981 - 04.1984
- Led service and parts department at Nissan-Mercedes Benz dealership, driving operational excellence.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Coordinated service schedules, optimizing workflow across departments.
- Hired, trained, and supervised automotive service technicians for performance.
- Developed customer service protocols to increase client satisfaction.
- Addressed customer disputes through effective communication, enhancing customer relations.
- Analyzed repair orders to identify trends in vehicle issues and costs.
- Maintained accurate inventory records and ordered parts.
Automotive Service Manager
Elmhurst Chrysler/Plymouth Dodge
Elmhurst, IL
01.1980 - 02.1981
- Oversaw Service and Parts Department at Chrysler, Plymouth, Dodge, AMC, Jeep dealership, ensuring operational efficiency and customer satisfaction.
- Coordinated service scheduling, conducted quality control checks, and managed staff to enhance service delivery.
- Managed parts inventory control and logistics, along with warranty claims analysis and submission to streamline operations.
- Staff management, scheduling, payroll.
- Provided customer service support at dealership
Automotive Service Director
Jim Kelly Ford
East Dundee, IL
12.1976 - 12.1979
- Managed daily operations of automotive service, parts, and body shop to ensure seamless workflow.
- Implemented process improvements to enhance workflow efficiency in service operations.
- Ensured compliance with safety and quality standards throughout repair processes.
- Supervised staff management and scheduling for customer service and sales.
- Facilitated communication between customers and service technicians to enhance service satisfaction.
- Managed inventory control and parts logistics for optimal operations.
- Analyzed and submitted warranty claims to maximize reimbursements.
- Addressed customer complaints regarding service issues promptly to maintain high satisfaction levels.
Service Advisor
Kazmier Lincoln Mercury DeThomaso
Lombard, IL
09.1973 - 10.1975
- Delivered customer service and sales support, coordinated repair scheduling, and processed warranty claims.
- Implemented Ford's Dealer On-line Entry System (DOES) to streamline operations at this dealership.
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance procedures and repair options to clients.
- Coordinated with technicians to ensure timely service delivery.
Service Advisor
Jack Loftus Ford
Hinsdale, IL
08.1972 - 09.1973
- Engaged with customers to explain repair processes and provide accurate cost estimates.
- Resolved customer complaints in a timely manner, promoting high satisfaction levels.
- Coordinated service appointment scheduling and managed customer inquiries to enhance overall service experience.
- Maintained detailed records of service history and customer interactions for future reference.
- Collaborated with service technicians to improve operational efficiency and workflow.
- Informed clients on maintenance schedules and warranty coverage to ensure understanding and compliance.
- Conducted surveys to gauge customer satisfaction and identify improvement areas.
- Proactively highlighted dealership products and services during customer interactions to drive awareness and interest.
Education
Associate of Arts -
Swanee Conservatory of Music
Addison, IL06-1975
High School Diploma -
Lockport West High School
Lockport, IL05-1972
Skills
- Visual merchandising
- Planogram execution
- Product displays
- Sales strategies
- Sales forecasting
- Inventory management
- Customer service
Timeline
Retail Sales Merchandiser
Advantage Solutions Marketing
04.2024 - 03.2026
Retail Paint Associate
Home Depot
03.2021 - 08.2023
Retail Automotive Store Manager
Firestone Complete Auto Care
01.2019 - 02.2021
Service Manager
Oswalt's Car Repair
03.2018 - 05.2019
Freight Team Associate
Sam's Club
01.2018 - 01.2019
Field Intelligence Technician
Crossmark Corporation
03.2016 - 03.2023
Overnight Freight Team Member
Home Depot
03.2013 - 05.2014
Telecommunications and IT Service Manager
US. Metroline Services
03.1992 - 08.2017
Owner/CEO
System & Support Technologies
09.1987 - 03.1992
Computer Services Manager
Mastercare Pharmacy Systems, Inc
10.1985 - 03.1987
Computer Field Service Engineer
Comdisco Corporation
08.1985 - 09.1986
Computer Service Engineer
Comdisco Corporation
05.1984 - 07.1985
Automotive Service Manager
Countryside Nissan - Mercedes Benz
03.1981 - 04.1984
Automotive Service Manager
Elmhurst Chrysler/Plymouth Dodge
01.1980 - 02.1981
Automotive Service Director
Jim Kelly Ford
12.1976 - 12.1979
Service Advisor
Kazmier Lincoln Mercury DeThomaso
09.1973 - 10.1975
Service Advisor
Jack Loftus Ford
08.1972 - 09.1973
Associate of Arts -
Swanee Conservatory of Music
High School Diploma -
Lockport West High School