Ed Hartel
San Diego,CA
Summary
FAA Certified and Insured Drone Operator/Pilot with a passion for capturing breathtaking aerial footage along the San Diego Coast and throughout the county. Experienced in filming surfers and chasing race cars. Skilled web developer known for creating multiple million-hit sites. Serves as spokesperson for a highly popular modern product, leading to appearances on Syndicate Cable TV, Local TV, and The Howard Stern Show. Extensive experience in morning talk shows solidifies reputation as a trusted authority in the industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Freelance FAA Certified and Insured Drone Operator
Freelance
11.2021 - Current
- Content Creator on Instagram with over 33k organically grown followers
- Filming local San Diego wildlife, sea life, and surfing action from the California Coast.
- Operate both FPV and sub 249gr drones
- FAA Part 107 Certified and Licensed Drone Operator
- Events - Shows - Family Reunions - Concerts - Racing Drone Work
- Work has been on National Television, including CNN BBC and Reuters.
NetSuite and Information Systems Analyst
Memjet Technology
10.2021 - 07.2024
- Took over NetSuite administration in addition to normal Information Systems Administration and Office 365 Administration
- Oracle NetSuite Foundations Certification
Enterprise Systems Analyst
Memjet Technology
10.2018 - 10.2021
- Working as a Systems Analyst, responsible for the 'Help Desk' deskside support and white glove C-Suite service of our executives
- My umbrella of users spans from Ireland, Australia, Singapore, and the US - although my focus was primarily Ireland and US due to the time zone challenges
- Phone/Remote/Deskside support methods used, using support tools like GoToAssist, TeamViewer, and through Teams and Zoom
- Setup multiple Zoom Conference Centers across the US at various offices and corporate building
- Migrated users from Windows 7 to a pure Windows 10 operation, as well as implemented MS Teams as a communication tool
- Office 365 Administrator Experience, I am familiar with the Office 365 suite of admin centers and can perform functions inside (add/remove licenses, sync Azure to cloud, manage/create/edit Corporate Teams, Exchange, etc)
- Awarded a Bravo Award in early 2020 for Excellent Customer Service, as well as featured employee on company Social Media for outstanding remote service
Information Technology Desktop Support Technician
GreatCall
06.2018 - 07.2018
- Stopped for a cup of coffee, I didnt like the taste, so I left before either party invested too much into each other
Desktop Support Technician
Havas Edge
06.2016 - 06.2018
- Active Directory / Office 365 / Azure
- Onboarding and setup of new hires
- Working technical challenges with the Help Desk Team, in Carlsbad, California
Technical Services Representative
Auxilio
08.2015 - 04.2016
- Employed by Auxilio for UCSD, working as a Break-Fix Printer Hardware Technician on the La Jolla Thornton Campus
- Responsible for parts inventory, customer service and satisfaction, and onsite repairs of broken print devices
Information Systems
San Diego Humane Society and SPCA
12.2010 - 07.2015
- Saving lives through efficient information systems, from fixing the printer for the adoptions counselor or running cable and deploying every piece of technology in 7 buildings personally, no matter what I do, I feel like I am helping save animals lives
- All things IT.. from account creation, to setup workstations, to training new hires on how to navigate systems.
Field Service Technician
Tolt Technologies
10.2008 - 06.2010
- Performed duties as a field service technician repairing front end register and computer issues for major grocery store chain Kroger (Ralphs, Food4Less), Smart & Final (Henry's, S&F), and Lexmark
- Daily service on NCR POS and Scanner Scale Systems, TCU's, ISP's, Controllers, and all IT Technologies encompassed
- Responsible for receiving call, maintaining parts inventory, and scheduling repairs with end users from all over southern California
Field Printer Technician
Pro Tech Office Services
05.2008 - 10.2008
- Functioning as a Xerox Service Delivery Partner with Pro Tech, maintained all current certifications on Xerox Phaser printer line
- Performed field repairs of Solid Ink, Color Toner, and Laser Monochrome printers
- Coordinated with customers and part pickup/return
- No escalations or situations, performed in high pressure and security clearance area's
- Position is no longer available due to Xerox dissolving their SDP program
- All current certifications held including current TCN 92793
IBT Field Technician
SmartSource for BancTec
01.2008 - 03.2008
- Performed field onsite repairs of Dell Laptops, Desktops, and Workstations
- Maintain all current job related certifications, including the DCSE (Dell Certified Systems Expert) series and the Apple certifications
- Work load average consisting of 30 onsite repairs weekly., high 90% for Random Field Satisfaction Surveys and no escalations/misses
- Contract left company, techs followed
Jr Systems Admin
AppleOne
07.2007 - 01.2008
- Taking on duties as a Helpdesk and Jr System Administrator for Tony Robbins, I maintained the inventory of Apple Macbooks and imac's / Mac Pros for the Marketing and Design teams, as well as the PC's for the call centers and various other departments
- Used Helpdesk Ticketing System and familiar with standard PC Software (XP, Office, 2k3 Server) and Apple software (Leopard/Tiger, Office Mac, iLife/iMovie, CS2/CS3 Suites)
Education
92793 - Phaser Solid and Toner Laser Printers
Xerox
San Diego, CA01.2008
DSCE - Computer Applications Instruction
Dell Computer
San Diego01.2008
AA - Computer Applications Instruction; Applied Science
Jefferson Community College
Watertown, NY01.1998
California Diplima - General Studies
Blackford & Prospect High School
San Jose, CA01.1994
Skills
- System and Network Administration
- Microsoft Office 365
- Azure and Onsite Active Directory
- Oracle NetSuite Foundations Admin
- Comptia A Certified
- Advanced Troubleshooting Skills
- Advanced People Skills
Certification
- Unmanned Aircraft General - Small (UAG)
- CompTIA A+ Certification
Personal Information
Title: FAA Licensed and Insured Drone Operator
Patents
Monster Truck Nuts
Awards
- Expert Field Medical Badge
- Air Assault Award - US Army
- Communicating with Tact and Professionalism
- Honor Discharge - US Army - Sergeant E-5(P)
- Commandant's List - Primary Leadership Development
Publications
- FHM Magazine - Monster Truck Nuts Article
- SpikeTV - Wheels That Fail Episode 6
Timeline
Freelance FAA Certified and Insured Drone Operator
Freelance
11.2021 - Current
NetSuite and Information Systems Analyst
Memjet Technology
10.2021 - 07.2024
Enterprise Systems Analyst
Memjet Technology
10.2018 - 10.2021
Information Technology Desktop Support Technician
GreatCall
06.2018 - 07.2018
Desktop Support Technician
Havas Edge
06.2016 - 06.2018
Technical Services Representative
Auxilio
08.2015 - 04.2016
Information Systems
San Diego Humane Society and SPCA
12.2010 - 07.2015
Field Service Technician
Tolt Technologies
10.2008 - 06.2010
Field Printer Technician
Pro Tech Office Services
05.2008 - 10.2008
IBT Field Technician
SmartSource for BancTec
01.2008 - 03.2008
Jr Systems Admin
AppleOne
07.2007 - 01.2008
92793 - Phaser Solid and Toner Laser Printers
Xerox
DSCE - Computer Applications Instruction
Dell Computer
AA - Computer Applications Instruction; Applied Science
Jefferson Community College
California Diplima - General Studies
Blackford & Prospect High School
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