Ed Plummer
Sheridan,AR
Summary
Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables. Competent and skilled at team coaching and motivation. Proven success in meeting project deadlines, goals and objectives. Terrific interpersonal, problem-solving and organizational talents.
Overview
10
10
years of professional experience
Work History
Project Analyst
A1LED
Sheridan, AR
01.2020 - Current
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Reported project cost analyses to enhance workflow and increase profits.
- Traveled to off-site meetings, serving as client's primary liaison with customers by providing detailed progress reports.
- Assessed clients' ongoing projects for potential issues, advising project managers on possible solutions and necessary precautions.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
Pre-caller /Customer Relationship Officer
Battery Outfitters
Little Rock, AR
06.2017 - 01.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Liaised between customers and organization with particular focus on working with sales department.
Driver
Tri-W Logging
Rison, AR
03.2013 - 06.2017
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Pastor
Coon Island Church
Coon Island, MO
01.2012 - 03.2013
- Provided spiritual care through visitation, counseling and prayer.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship and service opportunities.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Education
No Degree - Structural Welding
Ouachita Vo-Tech
Malvern, ARNo Degree - Pipe Welding
Youngs Memorial Vo-Tech
High School Diploma -
Sheridan High School
Sheridan, AR05.1981
Skills
- Project Permitting
- Operational Efficiency
- Client Communication
- Gathering Requirements
- Transportation Logistics
- Lead Identification
- Continuous Quality Improvement (CQI)
- Maintenance Requirements
- Customer Needs Assessments
- Project Oversight
Timeline
Project Analyst
A1LED
01.2020 - Current
Pre-caller /Customer Relationship Officer
Battery Outfitters
06.2017 - 01.2020
Driver
Tri-W Logging
03.2013 - 06.2017
Pastor
Coon Island Church
01.2012 - 03.2013
No Degree - Structural Welding
Ouachita Vo-Tech
No Degree - Pipe Welding
Youngs Memorial Vo-Tech
High School Diploma -
Sheridan High School
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