Nicole Aranda
Clinical Case Manager
Renton,WA
Summary
An experienced, professional case manager talented in the areas of commitment to clients, attention to detail and professionalism. High standard of work ethic demonstrated by being dependable, working under pressure and being able to complete tasks with little or no supervision. Accustomed to working with a diverse culture and various socioeconomic backgrounds. Recognized for building rapport with clients and outside agencies. CASE MANAGER SKILLS: Over 10 years’ case management experience in the Human Services Field. Assist families with identifying realistic goals; identify actions, steps and barriers to achieve goals. Model and teach appropriate social and professional skills. Linked clients to community resources to ensure positive outcome upon discharge. Coordination of new employees by scheduling training, answering questions and processing benefit paperwork.
Overview
16
16
years of professional experience
Work History
Mental Health Specialist
Fairfax Behavioral Health Hospital
Kirkland, WA
11.2014 - Current
- Coordinated community/ goals group on daily basis
- Assisted in training new employees to ensure safety and structure on unit
- Demonstrated responsibility for observation and application of sound practices that aided in effective decision making.
- Implemented behavioral and crisis intervention, behavior management and modification as directed by individual treatment plan and unit program guidelines.
- Provided appropriate crisis intervention by anticipating and responding quickly to escalating behaviors and following proper restraint technique guidelines.
- Created and administered group skills psycho-education programs to provide life skills, family support and community integration services to over 25 patients.
Housing Case Manager
Hopelink
Bellevue, WA
01.2015 - 01.2020
- Identify over 15 -20 families’ strengths and weaknesses; use assessment findings to determine appropriate levels of involvement with families
- Make appropriate referrals to assist families in accessing appropriate community services, and coordinate with other service providers as primary provider
- Managed intensive case management services to settle individuals in permanent housing and stabilize conditions that led to homelessness.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Restructured transitional living program for homeless families in need of mental health and behavior management services.
- Performed crisis intervention, provided referral services, and monitored client until crisis resolved.
Case Manager
Fox Run Rehabilitation Center
St. Clairsville, OH
01.2010 - 01.2014
- Established individual relationships that encompassed case load of 30-40 clients
- Counseled clients on defining life goals and objectives to achieve future independence
- Linked clients to community resources to ensure positive outcome upon discharge
- Provided duties using needs based process assisting customers/clients, offering various alternatives and deciding best pro-active solution.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Education
Juvenile Mediation -
West Liberty University
2010
Bachelor of Arts - Psychology
California State University
San Bernardino, CA2008
Skills
- Direct Patient Care
- Staff education and training
- Documentation proficiency
- Written and verbal communication
- Community Resource Referral
- Service-Oriented
Additional Information
United States Navy Veteran, Honorable Discharge
CPR and First Aid, Kirkland, WA (current)
Handle with Care, Kirkland, WA (current)
Family Development Specialist, Bellevue, WA (current)
Certified Trauma Informed Care Training, Bellevue, WA
Timeline
Housing Case Manager
Hopelink
01.2015 - 01.2020
Mental Health Specialist
Fairfax Behavioral Health Hospital
11.2014 - Current
Case Manager
Fox Run Rehabilitation Center
01.2010 - 01.2014
Juvenile Mediation -
West Liberty University
Bachelor of Arts - Psychology
California State University