Edana Dowdy
112 Kensington Ct Rhome
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Demonstrated success in optimizing operations and boosting customer satisfaction through effective communication and teamwork. Proven track record of enhancing processes to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Specs Liquor
Fort Worth
05.2024 - 02.2026
- Coordinated daily operations and managed inventory at retail liquor store.
- Trained staff to improve product knowledge and elevate customer service standards.
- Facilitated communication between team members to ensure smooth workflow and efficiency.
- Managed cash handling procedures during opening and closing shifts consistently.
- Ensured store environment was clean and organized for customers.
- Implemented promotional displays to highlight new products and seasonal offerings effectively.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
Debt Collection Specialist
Bells Music Shop
Haslet
04.2021 - 05.2024
- Contacted delinquent customers via telephone and mail, negotiating payment arrangements that supported successful debt recovery.
- Communicated with clients regarding overdue payments and payment arrangements.
- Managed customer accounts, facilitating timely debt resolution and enhancing customer satisfaction.
- Reviewed account information to identify discrepancies and resolve issues.
- Utilized collection software to track payments and manage accounts efficiently.
- Collaborated with team members to develop effective collection strategies.
- Educated customers on payment options and financial responsibilities, improving their understanding of debt management.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Ensured compliance with all applicable federal and state laws governing the collection process.
Education
High School Diploma -
Rockwall High School
Rockwall, TXSkills
- Retail operations
- Inventory management
- Product and service sales
- Visual merchandising
- Cash handling
- Staff training
- Customer service
- Customer rapport
- Debt resolution
- Effective communication
- Team collaboration
- Problem solving
- Multitasking and organization
- Detail orientation
- Product branding
Refrences
Domenico Ruggiero
- 682-313-0622
Mary Ricks
- 469-684-5820
Patricia Perez
- 325-642-4092
Lorraine Carralero
- 972-859-0488
Timeline
Assistant Manager
Specs Liquor
05.2024 - 02.2026
Debt Collection Specialist
Bells Music Shop
04.2021 - 05.2024
High School Diploma -
Rockwall High School