Edd Reeves
Litchfield Park,AZ
Summary
Seeking to use experience and communication skills.
Overview
16
16
years of professional experience
Work History
Member Service Help Desk
PSCU
10.2015 - 04.2021
- Experienced in taking Supervisor calls to de-escalate and resolve members concerns
- Coaching employees on standard and complex questions with scripting
- Consistently communicating with S.A.M to update inconsistent script procedures
- Flexible and willing to learn new programs to meet company expectations
Member Service Agent
PSCU
10.2014 - 10.2015
- Assisting and answering question on members personal account
- Ability to navigate through multiple software programs
- Proficient and consistent with meeting monthly path goals
- Experienced at taking high volume of calls
Customer Care Specialist
Xerox Corporation
02.2014 - 06.2014
- Inbound/outbound call center
- Resolve customer inquiries regarding their account
- Provide solutions and product knowledge
Lead Patient Transport
Providence St. Vincent Medical Center
09.2011 - 06.2014
- Managing staff under my direct supervision
- Coordinating job task through Tele-tracking computer software
- Efficiently working as a cohesive unit to support daily operation
Patient transport
Providence St. Peters Hospital
11.2004 - 01.2010
- Safely transporting patients from designated location within the facility
- Communicating personal information regarding patients to assigned staff
- Provide hospitality to all patients
Loan Originator
Access Mortgage
06.2007 - 01.2009
- Cold calling homeowners
- Educate borrowers on different mortgage programs & financial relief
- Generate leads up to 150+ calls daily meeting sales quota monthly
- Set appointments
C.N.A/Health Unit Coordinator
Providence Regional Medical Center Everett
11.2005 - 10.2006
- Assist the nurse with daily responsibilities
- Performed A.D.L
- Organize inpatient/outpatient charts
Skills
- Ability to work unsupervised
- Commitment to complete tasks
- Trainable
- Coachable
- Energising attitude
- Effective multitasker
- Team player
- Personable
- Efficient decision making
- Mentoring
- Accountability for performance and productivity
Quote
Failure will never overtake me if my determination to succeed is strong enough. ~Og Mandino
Timeline
Member Service Help Desk
PSCU
10.2015 - 04.2021
Member Service Agent
PSCU
10.2014 - 10.2015
Customer Care Specialist
Xerox Corporation
02.2014 - 06.2014
Lead Patient Transport
Providence St. Vincent Medical Center
09.2011 - 06.2014
Loan Originator
Access Mortgage
06.2007 - 01.2009
C.N.A/Health Unit Coordinator
Providence Regional Medical Center Everett
11.2005 - 10.2006
Patient transport
Providence St. Peters Hospital
11.2004 - 01.2010