Edd Reeves
Litchfield Park,AZ
Summary
Seeking to use experience and communication skills.
Overview
16
16
years of professional experience
Work History
Member Service Help Desk
PSCU
10.2015 - 04.2021
- Experienced in taking Supervisor calls to de-escalate and resolve members concerns
- Coaching employees on standard and complex questions with scripting
- Consistently communicating with S.A.M to update inconsistent script procedures
- Flexible and willing to learn new programs to meet company expectations
Member Service Agent
PSCU
10.2014 - 10.2015
- Assisting and answering question on members personal account
- Ability to navigate through multiple software programs
- Proficient and consistent with meeting monthly path goals
- Experienced at taking high volume of calls
Customer Care Specialist
Xerox Corporation
02.2014 - 06.2014
- Inbound/outbound call center
- Resolve customer inquiries regarding their account
- Provide solutions and product knowledge
Lead Patient Transport
Providence St. Vincent Medical Center
09.2011 - 06.2014
- Managing staff under my direct supervision
- Coordinating job task through Tele-tracking computer software
- Efficiently working as a cohesive unit to support daily operation
Patient transport
Providence St. Peters Hospital
11.2004 - 01.2010
- Safely transporting patients from designated location within the facility
- Communicating personal information regarding patients to assigned staff
- Provide hospitality to all patients
Loan Originator
Access Mortgage
06.2007 - 01.2009
- Cold calling homeowners
- Educate borrowers on different mortgage programs & financial relief
- Generate leads up to 150+ calls daily meeting sales quota monthly
- Set appointments
C.N.A/Health Unit Coordinator
Providence Regional Medical Center Everett
11.2005 - 10.2006
- Assist the nurse with daily responsibilities
- Performed A.D.L
- Organize inpatient/outpatient charts
Skills
- Ability to work unsupervised
- Commitment to complete tasks
- Trainable
- Coachable
- Energising attitude
- Effective multitasker
- Team player
- Personable
- Efficient decision making
- Mentoring
- Accountability for performance and productivity
Quote
Failure will never overtake me if my determination to succeed is strong enough. ~Og Mandino
Timeline
Member Service Help Desk
PSCU
10.2015 - 04.2021
Member Service Agent
PSCU
10.2014 - 10.2015
Customer Care Specialist
Xerox Corporation
02.2014 - 06.2014
Lead Patient Transport
Providence St. Vincent Medical Center
09.2011 - 06.2014
Loan Originator
Access Mortgage
06.2007 - 01.2009
C.N.A/Health Unit Coordinator
Providence Regional Medical Center Everett
11.2005 - 10.2006
Patient transport
Providence St. Peters Hospital
11.2004 - 01.2010
Similar Profiles
Christine GarrityChristine Garrity
Funding Manager at PSCUFunding Manager at PSCU
Alkarmia MalikAlkarmia Malik
Collections Manager at PSCUCollections Manager at PSCU
RAED ALSAWAIERRAED ALSAWAIER
Learning Experience Designer at PSCULearning Experience Designer at PSCU
Tammie ThomasTammie Thomas
Customer Service Representative at PSCUCustomer Service Representative at PSCU
Joshua HoagJoshua Hoag
Private Wealth Advisor at Silverhawk Private WealthPrivate Wealth Advisor at Silverhawk Private Wealth