Edda Magana
North Richland Hills
Summary
Dynamic and results-driven professional with strong organizational skills and a passion for achieving company goals. Bilingual in English and Spanish, I excel in fast-paced environments, ensuring financial accuracy and delivering exceptional customer satisfaction. Proactive and goal-oriented, with a proven ability to manage time effectively, solve problems, and adapt quickly to new challenges. Known for reliability, adaptability, and a quick learning ability, I am committed to contributing to team success and driving organizational growth.
Overview
3
3
years of professional experience
Work History
Account Manager
Strategic Dealer Services
08.2024 - Current
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Manage a portfolio of customer accounts, ensuring timely payment collection and account resolution.
- Post and reconcile customers payments accurately, maintaining up-to-date account records.
- Analyze aging reports and follow up on delinquent accounts to minimize outstanding balances.
- Collaborated with internal departments to resolve billing discrepancies and ensure customer satisfaction.
- Maintained detailed account notes and payment histories in system to ensure financial accuracy.
- Consistently meet or exceed monthly collection goals
- Performed accounts receivable collections for past due accounts by conducting collection calls.
Account Manager/ Titles
First Texas Auto Credit
10.2022 - 07.2024
- Maintained high volume of calls and met demands of busy and productive group.
- Built strong relationships to encourage timely payments and resolve account status
- Skilled at working independently and collaboratively in a team environment.
- Monitored accounts for payment delays and began collection actions, including repossession when previous efforts failed, and located customers with overdue balances to request payments in line with fair debt collection practices.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
- Received and processed paperwork for titles
- Gained extensive knowledge in data entry, analysis and reporting.
- Verified insurance claims and determined fair amount for settlement.
- Posted payments properly onto accounts in a timely manner, ensuring account balances reflected current activity.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Returns Specialist
Good Sportsman's Warehouse
10.2021 - 06.2022
- Increased productivity through streamlined processes and system efficiency.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Completed accurate order entry and data verification.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Education
Associate of Science - Accounting
Dallas College
Dallas, TX05-2025
Skills
- Data inputting
- Microsoft Excel
- Time management
- Reporting
- Customer relations
- Accounts payable
- Attention to detail
- Proficient in English and Spanish Communication
- Proficient in Team Dynamics
- Skilled in report writing
- Detail-oriented
- Adaptable to fast-paced environments
Languages
English
Spanish
Timeline
Account Manager
Strategic Dealer Services
08.2024 - Current
Account Manager/ Titles
First Texas Auto Credit
10.2022 - 07.2024
Returns Specialist
Good Sportsman's Warehouse
10.2021 - 06.2022
Associate of Science - Accounting
Dallas College
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