Open To Work
Edda Ramos
Baton Rouge,LA
Work Preference
Summary
Diligent behavior technician with 1 year of experience in implementing behavior intervention plans for individuals with autism spectrum disorder. Skilled in data collection and analysis to inform treatment planning, ensuring a safe and supportive environment. Proven ability to motivate clients through positive reinforcement strategies, with a strong foundation in customer service and hospitality from previous roles in the restaurant industry. Willing to relocate: Anywhere
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Autism Spectrum Therapies
Baton Rouge, LA
09.2024 - Current
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Maintained accurate documentation of client progress, session notes, and incident reports
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning
- Implemented positive reinforcement strategies to motivate clients during therapy sessions
- Ensured a safe environment for clients by following safety protocols at all times
- Implemented visual schedules and task analyses to promote independence in daily routines
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Server
Las Palmas Mexican Restaurante
Baton Rouge, LA
04.2023 - 10.2024
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Provided information about menu selections and made recommendations.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed order accuracy by efficiently coordinating with kitchen staff and utilizing POS system.
- Developed strong knowledge of menu offerings to make recommendations based on guest preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bakery/Deli Associate
Walmart
Baton Rouge, LA
07.2024 - 08.2024
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Proven ability to learn quickly and adapt to new situations.
- Operated slicing and packaging equipment accurately for various meats and cheeses.
- Stocked fruits and vegetables and removed old or poor quality products.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Monitored product quality to ensure compliance with safety standards
- Stocked produce sections to ensure freshness and optimal presentation.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
Hostess
Las Palmas Mexican Restaurante
Baton Rouge, LA
12.2021 - 04.2023
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Took beverage orders and served drinks during peak meal times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Restaurant Busser
Papis Fajita Factory
Baton Rouge, LA, US
08.2021 - 10.2021
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Exceeded expectations by proactively assisting teammates with diverse tasks.
- Swept, mopped and removed debris from dining room floors.
- Transported filled bus tubs to kitchen dishwashing area.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Washed dishes and disposed of trash in designated receptacles.
- Organized bus cart and returned to side station after each use.
- Notified manager of issues with equipment or breakage.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Executed food preparation tasks, including chopping ingredients, peeling vegetables, and preparing salsa.
Education
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA, US05.2023
Skills
Restaurant experience
Customer service
Food Running
Food Station Setup
Point of Sale (POS) System Operations
Table Setting
Cash Handling
Guest Seating
Suggestive Selling
Stocking and Replenishing
Positive and Professional Performance Improvement
Table Bussing
Guest Engagement
Food Safety
Customer Service
Menu Memorization
Computer skills
Bilingual
Serving
Host/Hostess
Communication skills
Childcare
Organizational skills
Cash register
Phone etiquette
Data collection
Applied behavior analysis
Experience with children
English
Front desk
Spanish
Hospitality
Typing
Discrete trial teaching
Certification
- CPR Certification
- Driver's License
- Customer service and sales associate
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavior Technician
Autism Spectrum Therapies
09.2024 - Current
Bakery/Deli Associate
Walmart
07.2024 - 08.2024
Server
Las Palmas Mexican Restaurante
04.2023 - 10.2024
Hostess
Las Palmas Mexican Restaurante
12.2021 - 04.2023
Restaurant Busser
Papis Fajita Factory
08.2021 - 10.2021
High School Diploma -
Broadmoor Senior High School