Eddelyn Gonzalez
Medical Assistant
Lawrence,MA
Summary
Resourceful Project Manager with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Language
Work History
General Manager of Projects
A And G Association Inc
Haverhill, MA
02.2018 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
Customer Service Representative
Credit Collection Services
Salem, NH
06.2017 - 06.2023
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certified Medical Assistant - Health And Wellness
Northern Essex Community College
Haverhill, MA 09.2017 - 05.2019
Skills
Effective Communication
Timeline
General Manager of Projects
A And G Association Inc
02.2018 - Current
Certified Medical Assistant - Health And Wellness
Northern Essex Community College
09.2017 - 05.2019
Customer Service Representative
Credit Collection Services
06.2017 - 06.2023
Similar Profiles
Aisha SheikhAisha Sheikh
Manager's Assistant at Mawadah Association - Rrelated to Islamic Etihad AssociationManager's Assistant at Mawadah Association - Rrelated to Islamic Etihad Association
Ella StathamElla Statham
Soccer Referee at Cottam Minor Soccer Association & Essex Minor Soccer AssociationSoccer Referee at Cottam Minor Soccer Association & Essex Minor Soccer Association
Pauline DEMOLPauline DEMOL
Volunteer at Association pour l'Amitie (association for friendship)Volunteer at Association pour l'Amitie (association for friendship)
Virginia PoliteVirginia Polite
Security Officer at U S Security Association /Allied Security AssociationSecurity Officer at U S Security Association /Allied Security Association
Elvin GomezElvin Gomez
Production Manager at KeypolymerProduction Manager at Keypolymer