Summary
Overview
Work History
Education
Skills
Timeline
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Lady Escudero

Westbury

Summary

Friendly and dependable customer service professional with over 5 years of experience in fast-paced hospitality environments. Proven ability to build rapport with diverse clientele, manage high-volume transactions, and deliver exceptional service with efficiency and attention to detail. Seeking to leverage strong interpersonal and sales skills in a retail client-facing role.

Overview

4
4
years of professional experience

Work History

Team Member

Chik-Fil-A
09.2021 - 01.2025
  • Processed customer orders and payments quickly and accurately using POS terminals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Stocking inventory, food, and supplies.
  • Greeting customers with a warm and friendly manner.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Waitress

Noches De Colombia
02.2022 - 09.2022
  • Delivered high-quality service to 150+ guests daily in a fine dining setting, maintaining a high customer satisfaction score.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed high-volume sections of up to 10 tables simultaneously in a busy casual dining restaurant.

Senior Waitress

Sabor De Colombia
01.2021 - 11.2021
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supported special events at the restaurant by serving large parties and catering private functions when needed.
  • Streamlined communication between front-of-house and back-of-house teams, reducing order errors significantly.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints swiftly and professionally, ensuring guest retention and positive reviews.

Education

Nassau Community College
Garden City, NY
06-2019

Skills

  • FLUENT IN SPANISH
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Money handling
  • Computer skills
  • Goal setting and achievement
  • Complaint resolution
  • Adaptability and flexibility
  • Upselling techniques
  • Multitasking
  • Time management

Timeline

Waitress

Noches De Colombia
02.2022 - 09.2022

Team Member

Chik-Fil-A
09.2021 - 01.2025

Senior Waitress

Sabor De Colombia
01.2021 - 11.2021

Nassau Community College

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Lady Escudero