Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Maria Silva

El Paso,TX

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Team Member

Speedys Pizza
08.2023 - 10.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.

Call Center Representative

GC Services
01.2021 - 07.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

No Degree - Music Education

The University of Texas At El Paso
El Paso, TX

High School Diploma -

Irvin High School
El Paso, TX
05.2019

Skills

  • Complaint Resolution
  • Cash Handling
  • Cleaning
  • Equipment Operation
  • Workplace Safety
  • Customer Service
  • Flexible Schedule
  • Safety Understanding
  • Organizing Work Stations
  • Parts Labeling
  • Fluent in english
  • Fluent in spanish
  • Order Preparation
  • Positive Attitude

Hobbies

I play flute

I play a little bit of piano

I make bracelets

I play video games 

I love to read

Timeline

Team Member

Speedys Pizza
08.2023 - 10.2023

Call Center Representative

GC Services
01.2021 - 07.2021

No Degree - Music Education

The University of Texas At El Paso

High School Diploma -

Irvin High School

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Maria Silva