Justin Rogers
WEBSTER,TX
Summary
Cheerful Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
4
4
years of professional experience
Work History
Team Member
Freebirds World Burrito
06.2022 - 06.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Shift Lead
MOD Pizza
09.2019 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
High School Diploma -
Clear Creek High School
League City, TX06.2018
Skills
- Cash Handling
- Workplace Safety
- Equipment Operation
- Cleaning
- Customer Service
- Complaint Resolution
- Product Knowledge
- Equipment Maintenance
- Stocking and Replenishing
- Lift 50 Pounds
- Pre-Shift Walk-Through
- Customer Complaint Resolution
- Cash Handling Oversight
- Food Handling Safeguards
Timeline
Team Member
Freebirds World Burrito
06.2022 - 06.2023
Shift Lead
MOD Pizza
09.2019 - 06.2023
High School Diploma -
Clear Creek High School
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