Eddie Al Zuhair

• Diagnosed and resolved hardware and software issues for over 87% of devices on the first attempt, covering smartphones, tablets, laptops, desktops, and gaming consoles.
• Completed repairs on an average of 20+ devices per week, exceeding company efficiency benchmarks by 15%.
• Earned certifications from leading companies such as Apple, Google, Samsung, and Dell, maintaining a 100% compliance rate with their repair standards.
• Maintained a customer satisfaction rate of 98%, providing clear and empathetic communication of technical issues and solutions.

• Served as an operational SOC analyst for monitoring local governments in Washington State as part of cyber defense coursework
• Evaluated network traffic using time-domain and signature-based analytics
• Created tickets and local government customers were notified when events were confirmed as security incidents

• Overseeing all aspects of daily operations to ensure a seamless and exceptional customer experience
• Responsibilities include managing the store, opening, and closing procedures, maintaining the store environment to uphold brand standards, and spearheading projects aimed at enhancing customer satisfaction and engagement
• Work both independently and collaboratively with team members to drive continuous improvement and achieve business objectives

• Helping customers with their inquiries which included sales, questions, refunds, dealing with western union and solving problems that occurred during their shopping
• Also worked on store projects with fellow coworkers to help improve the store, such as setting up and cleaning up aisles to look more presentable and doing signage for sales