Eddie Benitez
Canton,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Co-Owner/Operator
Fortitude Property Management
11.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed Airbnb Reservations
- Setup cleaners for properties
- Maintained sufficient number of units market-ready for airbnb reservations
Field Sales Expert
AT&T
02.2022 - 11.2022
- Bridge gap between AT&T home solutions and AT&T wireless
- Managed funnel to close any prospective wireless customers
- Hunt white space customers to convert to AT&T wireless
- Handled customer transaction experience from inception through completion
- Goal setting based off data trends and data discovery
- Foster and cultivate customer relationship through White Glove Experienced and Customized Offers
District Manager
Prime Communications
08.2021 - 02.2022
- Managed 10 stores in west Atlanta area
- Recruited top talent for sales team
- Grew YOY sales 5% by consistently meeting and exceeding quotas.
- Coached retail sales managers in employee development and growth, sales tactics, coaching skills, and operational tasks
- Held training sessions for sales consultants who lacked sales in company focused metrics
- Worked diligently with ATTr partners to forge lasting relationships and assist in challenging areas of improvement
Retail Store Manager
Prime Communications
01.2018 - 07.2021
- Perform within the top 5 in the market and top ten percent in the region
- Conduct hiring events and one on one final interviews for the district to onboard top talent
- Training hub location for the district to train and further develop both new hires, veteran sellers, and current leadership to facilitate growth levels
- Successfully driving sales and finishing with 0.80 alerts in the last six months while personally coaching future leaders to execute in the same fashion
ILR Claims Associate
State Farm
02.2016 - 02.2017
- Initial contact point for policyholders & claimants reporting auto or fire claims
- Collaborated with internal partners & interface with external vendors
- Recognized and explained terms of applicable policy with accuracy
- Explained temporary repair & loss mitigation options within established guidelines in less
than target time of 12 minutes - Assisted in training and/or mentoring of less experienced associates
Customer Support
PureZa For Life
04.2014 - 09.2014
- Place customer orders in less than target time of 4 minutes
- Guide Representatives through their back office
- Enroll new Representatives
- Created a Customer Support SOP
- Collaborated with office event planning
- Assistant to Shipping manager
Department Manager
McDonald's
04.2009 - 04.2014
- Account for cash audits & bank deposits
- Monitored food quality & waste control to increase profit
- Ensured marketing on new products/sale promotions were up to date
- Handle customer satisfaction on an interpersonal level
- Trained new shift managers and scheduled training for new crew members
Education
Bachelor of Science - Finance
Kennesaw State University
Kennesaw, GA12.2024
Skills
- Bilingual- English, Spanish
- Training and Development
- Employee Motivation
- Policy Development and Enforcement
- Recruitment and Hiring
- Sales Coaching
- Attention to detail
- Cold calling
- B2B Sales
- Sales strategy
- Lead Hunting
Accomplishments
- Pinnacle Winner 2020
- Store Level up
- Developed new store managers
Timeline
Co-Owner/Operator
Fortitude Property Management
11.2022 - Current
Field Sales Expert
AT&T
02.2022 - 11.2022
District Manager
Prime Communications
08.2021 - 02.2022
Retail Store Manager
Prime Communications
01.2018 - 07.2021
ILR Claims Associate
State Farm
02.2016 - 02.2017
Customer Support
PureZa For Life
04.2014 - 09.2014
Department Manager
McDonald's
04.2009 - 04.2014
Bachelor of Science - Finance
Kennesaw State University
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