Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Eddie Bermudez

Mammoth Lakes,CA

Summary

As an experienced Lodging Manager, my role is defined by a commitment to exceeding team goals and surpassing expectations. Leveraging acquired skills, I lead large teams to accomplish objectives, while actively supporting other hotel departments. Engaging in continuous learning and leadership, I strive to go above and beyond expectations, consistently delivering exceptional results. Moreover, I find joy in embracing challenges and ensuring that every task is not just completed, but completed exceptionally well

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lodging Manager

Convict Lake Resort
Mammoth Lakes, CA
07.2023 - 08.2024
  • Managed all aspects of hotel operations, including guest services, housekeeping and maintenance staff.
  • Developed strategies to increase customer satisfaction and maximize profitability.
  • Handled customer complaints promptly and efficiently, resolving issues in a timely manner.
  • Conducted regular performance appraisals for staff members to identify areas of improvement.
  • Negotiated contracts with suppliers to ensure competitive prices for goods and services.
  • Created budgets for hotel departments, overseeing expenditures to stay within budget limits.
  • Coordinated efforts between departments in order to achieve organizational goals.
  • Provided training to new employees on hotel policies and procedures.
  • Ensured compliance with health and safety regulations in the workplace.
  • Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.

Executive Housekeeper

Juniper Spring Resorts
Mammoth Lakes, California
09.2021 - 05.2023
  • Generated 99% in employee engagement survey, exceeding goal by 10%
  • Ranked #1 out of 15 colleagues for commitment to work and being involved in other departments in 1 year
  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction work hours/labor costs
  • Build, manage, and develop a team comprised of 35 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
  • Payroll, hiring, purchasing, schedule
  • Workday, UKG, Lightspeed, Visual One
  • Create, correct and work with annual Budgets
  • Inventories and laundry process
  • Luxury homes standards
  • 200 room inspection and meeting all hotel standards
  • TripAdvisor #1 hotel with more than 10 mentions per month.

Housekeeping Supervisor

Juniper Spring Resorts
Mammoth Lakes, California
09.2020 - 09.2021
  • Scheduling, inventory, annual cleans, hiring and interviewing, housekeeping training plans, staff recognition, room inspections.

Guest Experience Manager

Hampton Inn
Puebla, Mexico
01.2019 - 06.2020
  • Guest recovery, guest opportunity, direct contact with the guests, assist front desk manager, in charge of VIP guests, luxury homes standards, check-in and check-out process, billing.

Education

Law and business administration -

Benemerita Universidad Autonoma de Puebla BUAP
Mexico
12.2019

Skills

  • Microsoft Office
  • Purchases HD supplies
  • Guest Supply
  • US Foods
  • Ecolab
  • Farmer bros
  • World amenities
  • Grainger
  • A1 American
  • Neutron
  • Ski n Sea
  • rezStream
  • Mission janitorial
  • Purchasing and design

Certification

  • Housekeeping duties
  • Marriott standards
  • Harassment
  • Coaching and correcting

Personal Information

Title: Executive Housekeeper

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Lodging Manager

Convict Lake Resort
07.2023 - 08.2024

Executive Housekeeper

Juniper Spring Resorts
09.2021 - 05.2023

Housekeeping Supervisor

Juniper Spring Resorts
09.2020 - 09.2021

Guest Experience Manager

Hampton Inn
01.2019 - 06.2020

Law and business administration -

Benemerita Universidad Autonoma de Puebla BUAP

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Eddie Bermudez