Martha Leyva
Jacksonville,FL
Summary
Friendly and hardworking individual skilled in building strong client relationships and managing customer expectations. Committed to delivering high-quality service and optimizing operational efficiency to support business objectives.
Overview
6
6
years of professional experience
Work History
Barista
Castle Coffee Co
Albuquerque, NM
04.2024 - 04.2026
- Prepared and served high-quality coffee beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Operated espresso machines and brewing equipment with precision and care.
- Assisted customers in selecting menu items, enhancing overall customer experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Wholesale Account Manager
Castle Coffee Co
Albuquerque, NM
03.2025 - 03.2026
- Managed wholesale accounts by developing strong client relationships and understanding their needs.
- Coordinated order processing and ensured timely delivery of products to retail partners.
- Assisted in inventory management, tracking product availability and identifying replenishment needs.
- Provided support during trade shows, showcasing products and engaging potential clients effectively.
Coffee Shop Consulting
Self Employed Services
Albuquerque, NM
08.2021 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Presented at workshops and conferences, sharing knowledge on best practices within the field of Patient Consulting Services.
- Increased client satisfaction by delivering custom-tailored naval architecture consulting services.
- Promoted effective equipment maintenance by generating reports of problems, consulting with maintenance personnel and assisting with addressing concerns.
- Evaluated training effectiveness using metrics to ensure alignment with organizational goals.
- Developed and delivered training programs to enhance employee skills and performance.
Customer Service Representative Team Lead
Kohl’s
Albuquerque, NM
02.2020 - 05.2021
- Led team of customer service representatives to enhance service quality and improve customer satisfaction.
- Trained new hires on operational procedures and company policies to ensure compliance.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Coordinated scheduling and workflow to optimize team productivity during peak hours.
Education
High School Diploma -
Valley High
Albuquerque, New MexicoSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- hard worworking
Timeline
Wholesale Account Manager
Castle Coffee Co
03.2025 - 03.2026
Barista
Castle Coffee Co
04.2024 - 04.2026
Coffee Shop Consulting
Self Employed Services
08.2021 - 09.2024
Customer Service Representative Team Lead
Kohl’s
02.2020 - 05.2021
High School Diploma -
Valley High