EDDIE CUMBY III
Anaheim,CA
Summary
Motivated and resilient U.S. Army Veteran with over 9 years of customer service experience ready to excel in a fast-paced, team-based work environment. Knowledgeable, dedicated, and offering skills in communications, craftsmanship, and mechanics.
Overview
11
11
years of professional experience
Work History
Crew Member
Trader Joe's
03.2023 - 08.2024
- Works well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Collaborates with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Barista Trainer
Starbucks
01.2021 - 11.2022
- Trained and mentored 6 - 10 new personnel hired to fulfill various roles.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated to recall customers' names and address each by name.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
Sales Associate/General Merchandiser
Target
08.2019 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Federal Work Study Student
Long Beach City College
02.2018 - 06.2020
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Security Officer
Disneyland
02.2019 - 05.2019
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Collaborated with area law enforcement professional to organize safe apprehensions and coordinate investigations.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Authorized entrance papers and granted or denied entrance to building.
- Conducted numerous patrols of key areas to spot and control security concerns.
Delivery Driver
Rent-A-Center
09.2015 - 02.2016
- Verified each delivery against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage during transportation.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
- Communicated customer complaints, requests and feedback to company management.
- Installed and set up merchandise while instructing the customers on properly using the merchandise.
- Kept showroom cleaned and organized, which included vacuuming, dusting, handling household cleaning materials, as well as kept the company vehicles cleaned and properly maintained.
Motor Transport Operator
United States Army
05.2013 - 06.2015
- Developed and led training programs in preparation for combat.
- Drafted military and nonmilitary correspondence.
- Operated and maintained communications equipment.
- Communicated urgent orders and directions effectively to team of 24 personnel.
- Maintained 100% accountability of all assigned equipment worth more than $200,000.
- Tracked personnel and supplies within the company.
- Completed routine maintenance to prevent future breakdowns on tactical vehicles.
- Managed and maintained the necessary level of supplies in the shop.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems on all tactical vehicles.
Education
Associate of Science - Counseling Psychology
Fullerton College
Fullerton, CA12.2025
Associate of Science - Psychology
Long Beach City College
Long Beach, CA06.2020
High School Diploma - General Studies
Athens High School
Athens, TX2010
Skills
- Exceptional Customer Service
- Excellent people skills
- Quick learner
- Safety and Security Expert
- Attention to detail
- Creative problem solver
- Energetic and Professional
Timeline
Crew Member
Trader Joe's
03.2023 - 08.2024
Barista Trainer
Starbucks
01.2021 - 11.2022
Sales Associate/General Merchandiser
Target
08.2019 - 11.2020
Security Officer
Disneyland
02.2019 - 05.2019
Federal Work Study Student
Long Beach City College
02.2018 - 06.2020
Delivery Driver
Rent-A-Center
09.2015 - 02.2016
Motor Transport Operator
United States Army
05.2013 - 06.2015
Associate of Science - Counseling Psychology
Fullerton College
Associate of Science - Psychology
Long Beach City College
High School Diploma - General Studies
Athens High School
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