Eddie Garza
San Antonio,TX
Summary
Dynamic professional with extensive experience at Habitat for Humanity, excelling in team leadership and customer service. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in staff training and performance evaluation, fostering a motivated workforce that consistently meets and exceeds goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Habitat for Humanity
San Antonio, TX
07.2023 - 04.2026
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced visual merchandising strategies to increase customer engagement and sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Habitat for Humanity
San Antonio, TX
04.2021 - 07.2023
- Coordinated volunteer schedules to enhance project efficiency and community engagement.
- Assisted in managing construction site operations, ensuring compliance with safety regulations.
- Developed training materials for new volunteers, improving onboarding processes and retention rates.
- Collaborated with cross-functional teams to streamline donation processing and distribution workflows.
- Led weekly team meetings to align goals, address challenges, and promote collaborative problem-solving.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Enhanced team productivity by streamlining operational processes.
Warehouse Worker
Habitat for Humanity
San Antonio, TX
09.2020 - 04.2021
- Operated forklifts and pallet jacks to move materials efficiently within warehouse.
- Received and inspected incoming donations for quality and usability.
- Organized and maintained inventory, ensuring accurate stock levels at all times.
- Assisted in loading and unloading trucks, optimizing space usage for transport.
- Trained new staff on safety protocols and proper equipment handling procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
High School Diploma -
McCollum High School
South San Antonio, Texas05.1984
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Time management
- Staff supervision
- Task delegation
- Staff management
- Goal setting
- Employee scheduling
- Retail operations
- Operations management
- Recruiting and interviewing
- Employee performance evaluations
- Employee performance evaluation
- Verbal and written communication
- Coaching and mentoring
- Performance evaluation
Timeline
Store Manager
Habitat for Humanity
07.2023 - 04.2026
Assistant Manager
Habitat for Humanity
04.2021 - 07.2023
Warehouse Worker
Habitat for Humanity
09.2020 - 04.2021
High School Diploma -
McCollum High School