Eddie Hernandez

Ed’s Paint and body

Lubbock, TX

07.2022 - Current

Created marketing materials including flyers, brochures, and business cards to promote the body shop.
Maintained accurate records of customer accounts including payments received or due.
Negotiated contracts with vendors to obtain discounts on parts and supplies when possible.
Oversaw ordering of parts and supplies needed to complete jobs in a timely manner.
Managed financial aspects of running the body shop including payroll processing and budgeting.
Resolved customer complaints regarding quality of service or products provided in a timely manner.
Created detailed invoices for customers outlining cost of labor, parts, taxes.
Organized inventory records to track usage of parts and supplies over time.
Scheduled appointments for customers seeking body shop services.
Assisted technicians with diagnosing problems with vehicles brought into the shop.
Developed pricing strategy and set competitive rates for services such as car repairs, painting, and detailing.
Monitored employee performance regularly to ensure high-quality results are achieved.
Explained repair procedures to customers before beginning work on their vehicles.
Conducted daily inspections of work areas to ensure safety standards were met.
Hired and trained staff members on customer service skills and use of tools and equipment.
Developed and implemented successful sales strategies to meet business goals.

Summary