Jalik Hand
Everett,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
5
5
years of professional experience
Work History
Function Coordinator
Museum Of Science
12.2022 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Cartering Supervisor
Compass Group USA Chartwells
12.2021 - Current
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
Research Accounting Assitant
Dana-Farber
02.2023 - 10.2023
- Supported management by processing invoices and documents with consistent on-time delivery.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Transferred data and documents to facilitate system migration and software updates.
Billing Analyst
Barton Associates Careers
08.2022 - 01.2023
- Maintained strict confidentiality with all personal data as per company guidelines.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Provided exceptional service to customers requiring assistance such as account questions.
- Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of customers monthly.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
Senior Account Representative I
MutualOne Bank
03.2022 - 08.2022
- Documented relevant demographic and order details.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Contacted customers to assess satisfaction and current needs.
- Proposed available products and solutions to meet diverse requirements.
- Oversaw account services for key regional clients.
Administrative Assistant
LogixHealth
12.2021 - 03.2022
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Reviewed physician letters and corrected grammar and spelling errors.
- Coordinated customer service, patient scheduling and billing.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
Marketing Assistant
Acquire
09.2021 - 11.2021
- Created engaging content for Pinterest, Facebook and Instagram.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Customer Service Representative
Circle K
05.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
Administrative Assistant
Livingstone College
08.2018 - 08.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Bachelor of Arts - English Education
Livingstone College
Salisbury, NC05.2022
Skills
- Customer relationships
- Administrative support
- Patient care and confidentiality
- Database administration
- Event Service
- Catering Coordination
- Event Calendar Management
- Microsoft Excel
- Payment Processing
- PeopleSoft
- InfoEd
- Data Entry
Additional Information
Achievement & Awards
- President of Alpha Phi Omega National Service Fraternity Inc -Fall 2019
- Vice President of Family, Career & Community Leaders of America-Spring 2018
- Future Business Leaders of America
- President of the Talent Club
- Sociology Club
Timeline
Research Accounting Assitant
Dana-Farber
02.2023 - 10.2023
Function Coordinator
Museum Of Science
12.2022 - Current
Billing Analyst
Barton Associates Careers
08.2022 - 01.2023
Senior Account Representative I
MutualOne Bank
03.2022 - 08.2022
Cartering Supervisor
Compass Group USA Chartwells
12.2021 - Current
Administrative Assistant
LogixHealth
12.2021 - 03.2022
Marketing Assistant
Acquire
09.2021 - 11.2021
Customer Service Representative
Circle K
05.2021 - 11.2021
Administrative Assistant
Livingstone College
08.2018 - 08.2019
Bachelor of Arts - English Education
Livingstone College
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