Eddie Johnson II
New Orleans
Summary
A position with a company that seeks a career conscious person, where acquired skills, hard work, personal integrity and company loyalty are recognized and rewarded.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Sleep Number Corporation
08.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
Food Runner and Expo Expert
Cafe Sbisa
02.2019 - Current
- As a food runner, my responsibility is communicating with guests and supporting both servers and kitchen staff
- A food runner's job also includes ensuring the best customer service to all guest on a daily basis, getting food to the proper table at the right time, clearing dirty plates and silverware, responding to other guests needs
- As an expo in the restaurant, I called orders to cooks as well as making sure all customers received food as it was put into the kitchen to be prepared
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Mover and Laborer
Move Precision LLC
11.2021 - 05.2022
- As an assistant mover and laborer I am responsible for moving customers items from one place to the next place
- I have to treat these items as they are my own and make sure that no item is left, broken or misplaced
- Time frame is a huge part of the job making me and my team responsible for working in a team setting and in an time efficient manner, if we do not work together then the job would not get done in a fast time frame
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Sign Placement Laborer
Trafic Solutions
11.2017 - 05.2018
- Assisting in traffic control as well as placing street signs, traffic light, traffic cones, barriers all while helping regulate the flow of traffic as needed
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Non CDL Driver
Gate Gourmet
03.2017 - 10.2017
- The job also includes ensuring the best customer service to all guest on a daily basis, getting food to the proper table at the right time
- Improved customer satisfaction by providing timely and accurate deliveries.
- Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Enhanced route efficiency with careful planning and GPS navigation systems.
- Adhered to all traffic laws and company policies, reducing the risk of accidents or violations.
- Demonstrated excellent communication skills when interacting with customers, resolving issues professionally and quickly.
- Collaborated with dispatchers to optimize routes and minimize delays in service.
Education
Undergraduate - Computer Studies
Southern University At New Orleans
New Orleans, LA05-2024
Undergraduate - General Studies
Southern University Shreveport
Shreveport, LA12.2019
High School Diploma -
Robert M. SHoemaker High School
Killeen, TX08.2015
Skills
- Verbal communication
- Problem-solving
- Maintaining order
- Enforcing rules and regulations
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Valid Driver's license
- Technical troubleshooting
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Achieved Technician of the Month by completing Service Calls with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License
- Lean Six Sigma Green Belt – Independent certifying organizations or universities.
Languages
English
Native or Bilingual
Timeline
Field Service Technician
Sleep Number Corporation
08.2023 - Current
Mover and Laborer
Move Precision LLC
11.2021 - 05.2022
Food Runner and Expo Expert
Cafe Sbisa
02.2019 - Current
Sign Placement Laborer
Trafic Solutions
11.2017 - 05.2018
Non CDL Driver
Gate Gourmet
03.2017 - 10.2017
Undergraduate - General Studies
Southern University Shreveport
High School Diploma -
Robert M. SHoemaker High School
- Driver's License
- Lean Six Sigma Green Belt – Independent certifying organizations or universities.
Undergraduate - Computer Studies
Southern University At New Orleans
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