Eddie Martinez
Idaho Falls,ID
Summary
Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
8
8
years of professional experience
Work History
Loan Officer
LendNation
Idaho Falls, Idaho
03.2026 - Current
- Processed LendNation loan applications and verified customer identification documents.
- Explained repayment options and disclosure forms to customers.
- Collected payments and maintained accurate cash drawer balances.
- Resolved customer questions about loans, payments, and account status.
- Developed and maintained relationships with potential customers to increase loan business.
Security
New Fords Bar
Idaho Falls, ID
07.2022 - Current
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
- Trained new personnel in security procedures or security equipment.
- Ensured compliance with security standards set by the company's Information Security team.
Customer Service Representative
CBI Offroad
Idaho Falls, Idaho
07.2024 - 02.2026
- Responded to customer questions about off-road parts, fitment, and product availability.
- Updated customer records and order details in sales and support systems.
- Handled complaints professionally while supporting CBI Offroad customer service standards.
- Communicated order status changes and delivery updates to customers clearly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Associate
Pony Express Carwash
Idaho Falls, ID
08.2021 - 07.2024
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Debt Collector
Bonneville Collections
Idaho Falls, ID
11.2021 - 03.2024
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Drafted letters demanding payment from delinquent customers using standard templates.
Sleep Dme Technician
South East Idaho Sleep Dme
Idaho Falls, ID
05.2020 - 08.2021
- Documented information in patient charts and communicated status updates to care team.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Provided technical support to customers regarding troubleshooting issues with their DME equipment.
- Provided ongoing care to patients requiring oxygen, CPAP and BiPAP setups.
- Instructed patients on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Calibrated equipment for optimal use and to obtain accurate diagnostic results.
Line Operator
Distilled Resources Inc.
Rigby, ID
06.2018 - 03.2020
- Kept line material levels within required levels to meet production goals.
- Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
- Loaded and unloaded items from machines, conveyors and conveyances.
- Used hands, arms and legs to physically handle and transport finished goods.
- Cleared machine jams to reset malfunctions for production line.
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
- Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
Education
High School Diploma -
Madison Senior High School
Rexburg, ID05.2011
Skills
- Mobility Assistance
- Negotiation Tactics
- Medical device products and services
- Cultural awareness and sensitivity
- Sales Development
- Client Account Management
- Teamwork and Collaboration
Timeline
Loan Officer
LendNation
03.2026 - Current
Customer Service Representative
CBI Offroad
07.2024 - 02.2026
Security
New Fords Bar
07.2022 - Current
Debt Collector
Bonneville Collections
11.2021 - 03.2024
Sales Associate
Pony Express Carwash
08.2021 - 07.2024
Sleep Dme Technician
South East Idaho Sleep Dme
05.2020 - 08.2021
Line Operator
Distilled Resources Inc.
06.2018 - 03.2020
High School Diploma -
Madison Senior High School