Emma Daugherty
Horseheads,NY
Summary
Hardworking and a reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Energetic Cashier with almost two years of experience assisting customers in cashier settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Honest Cashier skilled in managing money, and assisting customers with locating desired items. Skilled employee with a positive attitude as a Patient Representative known for answering questions, listening to issues and being attentive to details. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. .
Overview
5
5
years of professional experience
Work History
Loan Officer
Regional Finance
Wilmington, North Carolina
05.2025 - Current
- Identified opportunities for cross-selling additional products and services.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Delivered high levels of customer service to facilitate smooth processes.
Account Representative
Mariner Finance
Horseheads, NY
11.2022 - 04.2025
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Examined and verified information in loan application and closing documents.
- Scanned and uploaded loan and related documents into system.
- Accepted payment on accounts.
- Filed and maintained loan records.
- Called clients to leave voicemail reminders of appointment date and time.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Navigated through computer systems to review information and respond appropriately to callers.
Patient Representative
Guthrie Medical Group
Sayre, PA
08.2022 - 11.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Answered over several telephone calls each day to answer patient questions
Server/Counter Helper
Fat City Restaurant
Horseheads , NY
05.2022 - 08.2022
- Greeted incoming guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Adhered to food service sanitation guidelines and standards.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Packer to go orders for easy pick up for customers
- Answered phone calls and took orders over the phone
Cashier
Minier's
Horseheads, NY
04.2020 - 07.2022
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered product advice.
- Received payments for the product and issued receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Horseheads Senior High School
Horseheads, NY06.2021
Skills
- Cash register operation
- Payment processing
- Credit and cash transactions
- Customer greeting
- Customer assistance
- Patient data confidentiality
- Patient service and assistance
Timeline
Loan Officer
Regional Finance
05.2025 - Current
Account Representative
Mariner Finance
11.2022 - 04.2025
Patient Representative
Guthrie Medical Group
08.2022 - 11.2022
Server/Counter Helper
Fat City Restaurant
05.2022 - 08.2022
Cashier
Minier's
04.2020 - 07.2022
High School Diploma -
Horseheads Senior High School