Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eddie Matthews Jr.

Austin,TX

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Moving Specialist

Apache Moving & Storage
04.2025 - Current
  • Upheld company reputation for diligence and professionalism, ensuring all team members adhered to high-quality service standards.
  • Developed customized moving plans to cater to individual client needs, ensuring a smooth transition during relocation.
  • Increased customer satisfaction by efficiently coordinating and executing seamless moving processes for clients.
  • Maintained detailed records of each move's progress on company systems accurately tracking job status and updating relevant stakeholders as necessary.

Concrete Restoration

Austin Decorative Concrete
12.2024 - 04.2025
  • Utilized advanced tools and equipment to complete complex restoration tasks efficiently while maintaining top-notch quality standards.
  • Developed creative solutions for addressing challenging removal or repair issues encountered during restorations.
  • Implemented preventive maintenance measures during restorations to minimize future repair costs for property owners.
  • Repaired surface-level damage and aging concrete via stained concrete; polished concrete;epoxy floor coating; and overlays.

Roll Off Driver

Waste Management
07.2024 - 12.2024
  • Haul waste or debris.
  • Ensure proper disposal of materials.
  • Follow OSHA and DOT regulations.
  • Log pick-ups and deliveries of waste materials.
  • Assist with hooking and unhooking containers.
  • Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.

Dumptruck Operator

Dij Construction pavement seal coat
04.2024 - 06.2024
  • Preform pre and post trip.
  • Supported construction progress by ensuring prompt delivery of materials to various work zones within the site.
  • Ensured optimal vehicle performance by monitoring fluid levels, tire pressure, brakes, lights, and other critical components regularly.
  • Displayed excellent time management skills when scheduling pickups or drop-offs according to deadlines while allowing for potential traffic or other unforeseen obstacles.

Order Selector

Capital Reyes Distributing, LLC
06.2020 - 03.2024
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Dispatcher

Supershuttle
05.2013 - 03.2015
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 26 fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Mortgage Tax Specialist

Corelogic
01.2010 - 05.2012
  • Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
  • Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
  • Analyzed financial records to verify accuracy of tax returns.
  • Researched complex tax issues utilizing online resources and professional tax software.

Loan Counselor

One West Bank
04.2009 - 01.2010
  • Serviced first and second lien mortgages providing year around information via fax, email.
  • Consulted lien holders on a work out option to their debt obligation.
  • Conducted out and in bound collection for default mortgages, as we established future payment arrangements.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted clients in navigating complex loan modification processes, ultimately achieving more favorable repayment terms.

HARTE-HANKS

FED EX TECH SUPPORT
08.2007 - 03.2009
  • Knowledge of operating systems and computer networks customers are using
  • Solve difficult technical issues.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrate complete product identification and knowledge.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Account Specialist

Apple INC
01.2007 - 07.2008
  • Handled outbound calls/ cold called potential and new clients.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
  • Generated new business at quota of three accounts per day
  • Research existing accounts for hidden business potential.

Dispatch

Bastrop County sheriff
01.2007 - 06.2007
  • Maintaining an exact location of all deputies and other agency on duty and their current status.
  • Managing priority with all calls with 911, non emergency and other agency.
  • Promptly taking detailed information in small time frames, and provide accurate information to proper agency with no room for error.
  • Efficient data mining through state and government records to provide best information to agency on duty.

Customer Service Representative

Sony Style
08.2006 - 03.2007
  • Taking inbound calls and emails supporting Sony for orders placed on the web and telesales.
  • Responding to calls and emails and order status, return authorizations, credit status, warranty issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

ADOBE
09.2005 - 03.2006
  • Conduct courteous, outbound phone calls to contacts qualified responses for marketing campaigns to identify those that are sale-ready.
  • Leverage the investment in marketing responses by nurturing inquiries that represent future opportunity, but aren’t sales-ready today.
  • Fill sales pipeline with qualified opportunities to drive consistent revenue. Penetrate accounts to uncover qualified opportunity areas in key market segments.

Customer Service Representative

CISCO
06.2005 - 09.2005
  • Conduct courteous, professional outbound phone calls to contacts generated from trade shows, marketing campaigns, along with cold calling new prospects in order to generate leads and executive-level.
  • Conduct online and phone research in order to chart and understand a target company’s organizational structure record all necessary on activities.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Customer Service Representative

MICROSOFT SECURITY TIER 1 TECH
06.2004 - 06.2005
  • Provided first line customer assistance in identifying technical issues, troubleshooting, and routing end users to the appropriate support groups.
  • Evaluate each case by summarizing the issue, determining if the case can be solved within designated support boundaries and routing or escalating when appropriate.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Elgin High School
Elgin, TX
06-2004

Skills

  • Interpersonal communication
  • Effective telephone communication
  • Professional customer service management
  • Standardized policy compliance
  • Skilled in technical competencies
  • CB radio communication for driver coordination
  • Proficient in supporting various Windows operating systems
  • Proficient in Internet terminology

Certification

  • Class A CDL No restrictions
  • Dot Physical no Resticons
  • Endorsements
  • Tankers
  • Forklift and palletjack
  • 10 speed shifting
  • Rolloff Truck
  • Dumptruck
  • Tractor with 53” trailer trained
  • High Boy trailer
  • Transfer of Heavy Machinery

Timeline

Moving Specialist

Apache Moving & Storage
04.2025 - Current

Concrete Restoration

Austin Decorative Concrete
12.2024 - 04.2025

Roll Off Driver

Waste Management
07.2024 - 12.2024

Dumptruck Operator

Dij Construction pavement seal coat
04.2024 - 06.2024

Order Selector

Capital Reyes Distributing, LLC
06.2020 - 03.2024

Dispatcher

Supershuttle
05.2013 - 03.2015

Mortgage Tax Specialist

Corelogic
01.2010 - 05.2012

Loan Counselor

One West Bank
04.2009 - 01.2010

HARTE-HANKS

FED EX TECH SUPPORT
08.2007 - 03.2009

Account Specialist

Apple INC
01.2007 - 07.2008

Dispatch

Bastrop County sheriff
01.2007 - 06.2007

Customer Service Representative

Sony Style
08.2006 - 03.2007

Customer Service Representative

ADOBE
09.2005 - 03.2006

Customer Service Representative

CISCO
06.2005 - 09.2005

Customer Service Representative

MICROSOFT SECURITY TIER 1 TECH
06.2004 - 06.2005

High School Diploma -

Elgin High School

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