Eddie M. Chapman
Battle Creek,MI
Summary
Goal oriented individual seeking a position that will allow the opportunity to leverage people skills and cashier knowledge to sell merchandise and apparels to customers. While utilizing excellent customer service skills and offering strong knowledge of the retail products. I am highly motivated, dedicated, and organized in business and in retail. Hard working and proven to go the exact mile to ensure customers satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
BATTLE CREEK, MI
06.2022 - Current
- Screen all patients, customers and staff entering the building for COVID-19 symptoms and exposures
- Assist patients in ambulating to their appointments
- Ensure all VA visitors comply with VA policies and safety procedures and PPE complying with mask mandate
- Provide excellent customer service and communications
- Assist/coordinate transportation for veterans
- Provide welcoming greeting and first point of contact to all customers and visitors
- Answer questions and provide education and directions as needed
- Coordinate with other staff and volunteers to give patients and visitors the best possible experience with our VA facility
- Contact/report to emergency services as needed and respond to emergency situations swiftly and appropriately
- Adapt to rotations and coverage needs in all areas of VA
- Other duties as assigned by supervisor
- Continue education to meet and exceed current expectations
Sales Associate/Cashier
Lydia Unforms
Grand Rapids, MI
05.2016 - 12.2017
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit card
- Provider excellent customer service by maintaining close relationship with customer
- Educated customers on the different Uniforms provided medical professionals with the latest, in-style scrubs and medical uniforms at the best value
- We place an emphasis on providing friendly customer service and taking care of customers one at a time
- Dedicated to creating great shopping experiences
Cashier
Burlington Coat Factory
Grand Rapids, MI
03.2012 - 12.2013
- Collect payments whether in cash, credit card, or coupons
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
Education
Associate degree - Business and Arts
ASHFORD UNIVERSITY
CLINTON, IABusiness Administration
LANSING COMMUNITY COLLEGE
LANSING, MIMedical Specialist training program
Career Quest Learning Centers
Lansing, MIVA scheduling training
High school diploma -
Everett High School
Lansing, MISkills
- Computer proficient in Microsoft, internet databases, and other desktop applications
- Effective Communicator
- Organized
- Advanced knowledge of Medical Terminology, Anatomy and Physiology
- Proficient in Medical Billing and Coding and Electronic Medical Records (EMR)
- Accurate typing/keyboarding 40-45 WMP
- Exceptional Customer Service
- Detail Oriented
- Excellent Time Management
- Appointment Scheduling
- Problem solving
- Excellent Customer Service
Timeline
Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
06.2022 - Current
Sales Associate/Cashier
Lydia Unforms
05.2016 - 12.2017
Cashier
Burlington Coat Factory
03.2012 - 12.2013
Associate degree - Business and Arts
ASHFORD UNIVERSITY
Business Administration
LANSING COMMUNITY COLLEGE
Medical Specialist training program
Career Quest Learning Centers
VA scheduling training
High school diploma -
Everett High School
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