Eddie Morales
Thousand Oaks,CA
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in customer service and operational efficiency. Skilled in problem-solving and technical troubleshooting, I implemented training programs that enhanced team performance and improved service quality. Recognized for conducting thorough inventory audits, ensuring accuracy, and fostering a culture of reliability and responsibility. Will always get e job done and the end goal met, working around and through any unforeseen problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
Westlake, CA
09.2021 - 10.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Verified and reconciled safe cash and cashier drawer totals to uphold operational standards and prevent discrepancies.
- Executed detailed inventory audits, identifying discrepancies and ensuring accuracy.
- Reviewed and synthesized sales data to identify trends and inform business strategies.
- Conducted thorough assessments to uphold OSHA and city regulations, facilitating successful inspections.
- Mentored team members to enhance performance and maintain high operational standards.
- Implemented training programs to improve staff skills and service consistency.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Organized break schedules to ensure seamless operations and employee well-being.
HVAC Technician
Comfort Hero’s
Thousand Oaks, CA
02.2025 - 12.2025
- Installed and maintained HVAC systems, ensuring optimal performance and energy efficiency.
- Conducted routine inspections to identify issues and recommend necessary repairs.
- Assisted in troubleshooting malfunctions using diagnostic tools and equipment.
- Collaborated with team members to deliver timely service and customer satisfaction.
- Informed clients of required repairs and services to ensure satisfaction and operational efficiency.
- Managed payment transactions to ensure accurate financial records.
- Managed organization and tracking of tools and materials to enhance warehouse efficiency.
Restaurant Busser
Rustico Ristorante
Oak Park, CA
03.2024 - 05.2025
- Assisted servers in delivering food and beverages to enhance dining experience.
- Maintained cleanliness of dining area and table settings to ensure guest satisfaction.
- Efficiently cleared and reset tables, preparing for new guests promptly.
- Collaborated with kitchen staff to expedite order delivery during peak hours.
- Communicated with clients to highlight specialties and provide tailored food and drink recommendations.
- Demonstrated adaptability by quickly responding to changing demands during busy shifts.
- Stocked and organized supplies, contributing to operational efficiency in restaurant service.
- Supported team members in maintaining inventory accuracy and availability of tableware.
Education
Engineering Physics
Moorpark College
Moorpark, CA05.2028
High School Diploma -
Westlake Highschool
Westlake Village, CA06.2023
Skills
- Multitasking and organization
- System troubleshooting
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Work Planning and Prioritization
- Technical troubleshooting
- Root-cause analysis
- Multilingual proficiency
Certification
EPA Certification Type1&2
Manger certification
Food Handlers Certification
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Limited Working
Timeline
HVAC Technician
Comfort Hero’s
02.2025 - 12.2025
Restaurant Busser
Rustico Ristorante
03.2024 - 05.2025
Service Manager
Chipotle
09.2021 - 10.2024
Engineering Physics
Moorpark College
High School Diploma -
Westlake Highschool