Eddie Nevarez
Fairfield,CA
Summary
Driven Systems Administrator with 4 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments in various IT environment. Flexible with a positive work attitude focused on producing results under tight deadlines.
Overview
6
6
years of professional experience
Work History
IT Systems Administrator
United States Navy, USN
11.2021 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
Information Systems Technician
United States Navy, USN
12.2017 - 06.2021
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end-users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland - Global Campus
05.2026
Skills
- CompTIA Security Certification
- US Security Clearance
- Windows administration
- VPN Configuration
- Log Analysis
- System Troubleshooting
- VoIP Systems
- Patch management
- Network Administration
- Hardware troubleshooting
- System Upgrades
- PC diagnostics
Timeline
IT Systems Administrator
United States Navy, USN
11.2021 - Current
Information Systems Technician
United States Navy, USN
12.2017 - 06.2021
Bachelor of Science - Cybersecurity Technology
University of Maryland - Global Campus
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