Eddie Pham
Orem
Summary
Serviced-focused individual dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with high performing closing track record, digital marketing expertise and interpersonal communication strengths. Orchestrates optimal resource utilization to handle expected operational needs.
Overview
4
4
years of professional experience
Work History
General Manager
Panda Express Restaurant Group
Utah
01.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Operated a $3.8 million PSA
- Managed P&L from all aspects including sales, cost of sale, labor, maintenance, etc., to control bottom line.
- Drove top line growth by increasing LTV of customers through through community outreach, increasing check average, and increasing transactions.
- Headed recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Account Executive Team Lead
Aptive Solar
Provo, UT
01.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships via door-to-door contacting, online leads, and referral/word of mouth.
- Resolved problems with customers and installers. Escalated necessary issues.
- Collaborated with upper management to implement continuous improvements and exceed team goals; building team moral and creating team identity.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements. Would conduct role plays, mindset trainings, and trickle information from corporate to the team.
Ecommerce Marketing Manager
The Hope Trident
Salt Lake City, UT
04.2020 - 05.2022
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Increased gross margins by 30% through maximizing ROAS through targeted paid advertising.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Education
AS of Business
Salt Lake Community College
Taylorsville UtahMBA - Business
Brigham Young University
Provo, UT05.2026
Skills
- P&L Management - Bottom Line Driven
- Meta and Tiktok Ads
- Adobe Creative Suite
- Managing and Measuring Work
- Motivating and Inspiring Others
Timeline
General Manager
Panda Express Restaurant Group
01.2023 - Current
Account Executive Team Lead
Aptive Solar
01.2022 - Current
Ecommerce Marketing Manager
The Hope Trident
04.2020 - 05.2022
AS of Business
Salt Lake Community College
MBA - Business
Brigham Young University