Eddie Robles

Progressive roles within Security Technology Services, Infrastructure Security, Data Center Operations, and Network Engineering

Over 20 years of increasing responsibility in IT and cybersecurity at EY, leading critical perimeter security initiatives, managing global infrastructure, and driving firewall and VPN transformation projects. Known for cross-functional leadership, hands-on technical skill, and strategic contributions to global security operations.

Key Contributions:

• Led planning and implementation of enterprise-wide firewall hardware refreshes and EOL replacements.
• Migrated physical firewalls to virtual platforms; engineered secure CP VPN environments for global teams.
• Integrated real-time monitoring systems including Checkpoint Skyline and upgraded legacy platforms like Indeni.
• Delivered Level 3/4 global support for firewall and network security issues across all EY regions.
• Acted as primary liaison between support and engineering groups to streamline communications and resolutions.
• Designed and implemented VPN tunnels with third-party vendors and internal divisions.
• Resolved vulnerabilities identified by GVM scans through strategic firmware upgrades and patching.
• Provided operational leadership as Regional Operations Manager—overseeing help desks, coordinating outage responses, and leading major incident communications.
• Supported IDS/IPS monitoring, IP readdressing projects, and transition from public to private IP infrastructure.

Clarion Office Supply January 2005 – February 2005

• Re-engineering of Clarion's Network..

- Setup secure VPN connection to the site.

- Setup DHCP in local environment.

- Upgraded WAN router from SO-HO to Medium business class.

- Setup centralized Symantec Anti-Virus environment.

Calence / Pfizer Inc November 2004 – December 2004

• McAfee Security Migration – Pfizer's Asia Pacific regional sites.

- Coordinate software deployment activities with desktop support resources.

- Gather requirements from affected sites needed to support the deployment.

- Arrange implementation of local infrastructure and configuration changes where needed.

- Facilitated deployment activated conducted by local desktop support resources and backend

infrastructure management personnel.

- Transition users to the McAfee desktop firewall, anti-virus and ePO management infrastructure.

- Develop project documentation, including best practices, migration results and technical

documents.

- Provide periodic status reports.

· Manage Internet connectivity

· Design and Maintain VPN connectivity to remote sites

· External and Internal Network Security integrity monitoring

· Administrated Windows 2000 and 2003 servers

· Supports approximately 100 clients

· Design and Support secure Cisco Wireless network

· Network Administration and Level 3 support for Wide Area Network

· Support and manage enterprise network

· Design and Implement redundant remote facilities

· Support and supervise remote subsidiary organizations

· Managed and maintained internal IDS system

Network Engineer → Network Analyst → PC/LAN Support Specialist
1997 – 2003 | Lyndhurst, NJ

Progressively promoted through multiple technical roles during a 6-year tenure supporting and engineering Canon’s enterprise IT infrastructure across North and South America. Delivered solutions in PC support, network engineering, and data center operations, playing a key role in modernizing network architecture and enterprise services.

Key Contributions:

• Provided Level 2 and 3 support for enterprise LAN/WAN infrastructure spanning 18 offices and showrooms.
• Led projects involving public-to-private IP conversions, Metro-Ethernet connectivity, and VoIP infrastructure implementation.
• Designed and deployed Cisco wireless networks and VLAN topologies; managed HSRP and routing configurations.
• Coordinated a large-scale Windows 2000 rollout (300+ systems) and maintained core services (DHCP, DNS, WINS).
• Managed network health using tools like SolarWinds, Sniffer, and What's Up Gold for performance and capacity planning.
• Supported Citrix Terminal Services, RAS, and AS400 environments.
• Provided desktop and software support to over 500 users with applications including MS Office, Lotus Notes, and Norton Ghost.