Eddie Rodriguez
Paramount,CA
Summary
Enthusiastic Parking Concierge and Guest Services professional with over 17 years of experience at the Walt Disney Company. Expertise in enhancing guest experiences through excellent communication and efficient ticketing systems. Proven ability to oversee safety regulations and provide guidance to both guests and new hires. Successfully mentored team members in exceptional guest engagement techniques. Ready to leverage unique skills to elevate customer satisfaction in a fast-paced environment.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
26
26
years of professional experience
Work History
Shift Lead, Cashier and Guest Interaction Trainer
Walt Disney Company
Anaheim, CA
01.2008 - 09.2025
- Facilitated customer inquiries regarding parking and provided directions to enhance the guest experience.
- Oversaw parking areas to ensure safety and adherence to regulations.
- Executed ticketing and payment processing with accuracy and efficiency.
- Mentored new hires in guest engagement techniques, guiding them around the resort while elucidating rules and regulations.
- Managed daily parking operations, ensuring seamless guest experiences at high-traffic events.
- Assisted guests with parking inquiries, providing exceptional customer service and support.
- Implemented efficient workflow processes to optimize parking lot utilization and traffic flow.
- Trained new staff on operational procedures and safety protocols for parking management.
- Mentored team members in best practices for guest interaction and problem resolution in dynamic environments.
- Answered general questions about parking fees, facilities, and directions.
- Directed patrons to designated parking spaces.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
Warehouse Worker
Amz Packing
Maywood, USA
03.2000 - 07.2007
- Operated forklifts and pallet jacks to proficiently transport inventory throughout the warehouse.
- Coordinated incoming and outgoing shipments, ensuring precise documentation and labeling.
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted regular inventory checks to ensure accuracy and timely replenishment of stock.
Education
No Degree - Film Production
Long Beach City College
Long Beach, USA09.2015
High School Diploma - General Studies
Bell High School
Bell, USA09.1995
Skills
- Team player attitude
- Punctual
- Tolerance
- Easy to get along with
- Independent
- Communication
- Reliable
- Patience
- Work well under pressure
- STRONG CUSTOMER SERVICE
- Traffic Direction
- Growth Mindset
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Coaching and mentoring
- Staff onboarding
- Shift leadership
- Cash handling
- Problem-solving
- Team leadership
- Customer service focus
- Microsoft office and outlook proficiency
- MS outlook proficiency
- Outlook Management
- Microsoft outlook, word, and Excel
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead, Cashier and Guest Interaction Trainer
Walt Disney Company
01.2008 - 09.2025
Warehouse Worker
Amz Packing
03.2000 - 07.2007
High School Diploma - General Studies
Bell High School
No Degree - Film Production
Long Beach City College