Edwin Orion Smith
Marietta,GA
Summary
Accomplished Sales Manager with 8 years of expertise in Home Services on top of 10 years in Hospitality Management. Utilizes a keen understanding of human behavior to manage & motivate a team while effectively engaging customers and partners to increase revenue, profitability, and satisfaction. Strong work ethic and organizational skills. Passionately believes that Systems = Success.
Overview
18
18
years of professional experience
Work History
Operations Project Manager
Impact Home Services
04.2023 - Current
- Developed an implementation plan to support IHS' plans to acquire greenfield or distressed franchises in neighboring states to expand from a local into a regional franchise.
- Oversaw implementation of acquisition in Houston, TX, greenfield in Brunswick, GA, as well as opening new offices in Gainesville GA and Athens GA.
- Managed PDS' migration from Opal to ServiceTitan, including pricebook development and training the entire staff.
- Adapted & improved the PDS training program to include culture and sales training for all 3 IHS brands.
Builder Services Manager
Precision Door Service
01.2023 - 03.2023
- Joined several Chambers of Commerce, Builder's Associations, and Realtor's Associations to network and promote the company.
- Courted home builders & renovations contractors to build up a new revenue stream for PDS in ongoing new construction installations.
- Developed an HOA Incentive Program for the Residential Door Estimators to use to capture repeat business in target neighborhoods
- Developed and extensive new-hire training program for all PDS employees.
Door Sales Manager
Precision Door Service
07.2022 - 12.2022
- Managed a team of 7 door estimators across 4 markets
- Handled customer relations issues personally and promptly to ensure high levels of quality control and customer satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Leveraged vendor partner relationships to create incentive programs for sales staff, and negotiated better pricing on select doors
Inside Sales Manager
Precision Door Service
07.2021 - 06.2022
- Engaged phone customers to answer questions and convert potential leads into scheduled pre-quoted estimates.
- Supervised & mentored the Outside Sales Team (5-7 members) and conducted regular in-person/virtual meetings.
- Developed a novel inventory process to begin stocking Haas doors in our warehouse, resulting in faster install turnaround times and higher profit margins.
- Successfully negotiated several large construction projects (primarily) in our Savannah market, effectively doubling our annual revenue there. The Minto deal in particular is a multi-million dollar ongoing project that will fully employ two installers until 2025
Residential Door Estimator
Precision Door Service
08.2015 - 07.2021
- Met with homeowners to discuss their needs and provided personalized estimates to replace their garage doors.
- Implemented the Sandler Sales Engine (and later the PDS Sales Program) to maximize closing rates, profitability, and customer satisfaction.
- Developed workflows and sales collateral for the door sales department during the early days of the company
- Field-trained several new door estimators.
Service Manager
O'Charley's
05.2008 - 06.2014
General Manager
Taco Mac
07.2005 - 05.2008
Education
Bachelor of Arts - Journalism, Public Relations, Literature
The University of Georgia
Athens, GA05.2004
Skills
- Staff & Manager Training
- Coaching & Leadership Development
- Project Management
- Operational Efficiency
- Process Development
- Organizational Systems
- Customer Relations
- Operational Efficiency
Timeline
Operations Project Manager
Impact Home Services
04.2023 - Current
Builder Services Manager
Precision Door Service
01.2023 - 03.2023
Door Sales Manager
Precision Door Service
07.2022 - 12.2022
Inside Sales Manager
Precision Door Service
07.2021 - 06.2022
Residential Door Estimator
Precision Door Service
08.2015 - 07.2021
Service Manager
O'Charley's
05.2008 - 06.2014
General Manager
Taco Mac
07.2005 - 05.2008
Bachelor of Arts - Journalism, Public Relations, Literature
The University of Georgia
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