Eddie Santiago
New London,CT
Summary
Accomplished Store Manager with a proven track record at O’Reilly Auto Parts, enhancing customer satisfaction and loyalty through expert team leadership and effective inventory management. Skilled in fostering strong customer relations and driving sales growth, demonstrated by a significant increase in repeat business. Excel in multitasking and organization, ensuring operational excellence and financial accuracy.
Overview
26
26
years of professional experience
Work History
Store Manager
O’Reilly Auto Parts
Groton, CT
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
AutoZone
Groton, CT
09.2022 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Counter Person
Darling Auto Parts
Niantic, CT
09.2018 - 09.2022
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Store Manager
AutoZone
New London, CT
12.2013 - 09.2018
Commercial Sales Manager
AutoZone
New London, CT
11.2011 - 12.2013
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Mailroom Manager
Dynamex
New York, NY
06.2004 - 08.2009
- Implemented automated systems for tracking parcels and packages, resulting in more accurate record-keeping practices.
- Developed strong relationships with postal carriers, ensuring timely pick-up and delivery of outgoing mail.
- Established protocols for handling confidential or sensitive materials securely, maintaining privacy standards as required by company policies.
- Reduced errors in mail handling through meticulous attention to detail and thorough organization.
Warehouse Manager
Best Distribution
Queens, NY
09.2001 - 06.2004
- Set up routes for drivers receive shipments of merchandise order merchandise kept the warehouse clean
- Dispatch drivers through routes offered guidance for deliveries
Swing Manager
McDonald's
Groton, CT
07.1998 - 09.2001
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Education
Computational Science
Vocational Transit Tech
Brooklyn, NY06.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Leadership Development
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
Timeline
Store Manager
O’Reilly Auto Parts
03.2023 - Current
Store Manager
AutoZone
09.2022 - 07.2023
Counter Person
Darling Auto Parts
09.2018 - 09.2022
Store Manager
AutoZone
12.2013 - 09.2018
Commercial Sales Manager
AutoZone
11.2011 - 12.2013
Mailroom Manager
Dynamex
06.2004 - 08.2009
Warehouse Manager
Best Distribution
09.2001 - 06.2004
Swing Manager
McDonald's
07.1998 - 09.2001
Computational Science
Vocational Transit Tech