Eddie Stoudemire III

• Managing a 30 million dollar account
• Acted as main point of contact in matters relating to client concerns and needs.
• Negotiated contracts and closed agreements to maximize profits.
• Developed successful customer relationships and quickly resolved service requests to increase sales.
• De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
• Built and maintained productive relationships with customers and internal partners.

• Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
• Researched different fields and developed products that could excel and differentiate while reaching sales goals.
• Led organization by establishing business direction and actualizing operational plans to meet goals.

Station Manager

• Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
• Delivered high level of service to customers in effort to build upon relationships for future.
• Reviewed operational and financial reports to meet station goals and objectives.
• Analyzed expenditures to create budgets for increasing profits and improving delivery of services.
• Developed successful team-building initiatives to motivate team members.
• Managed 15,000 cars and 200 employee
• Maintained a combined overall customer service score of 86% for all 3 brands; multiple times during my tenure
• Excelled in overall retention at 87% (19 points above company average and the highest in the group and company)
• Contributed to multiple Regional Human Resources Exceptional Achievement Awards for leading the company in retention, hiring, and diversity – FY’12 – FY’19
• Part of the team that was awarded the President’s Award recognizing the top 10% of regions in the company with the highest profitability, retention, growth and customer service – FY’17

Rental Agent

• Leading sales Agent with revenue and service
• Excelled in communication team work
• Exceeded customer satisfaction scores by 15%
• Developed office customer service tactics
• Excelled in Upgrades and Coverage sales Accounting for 9-15% of Yearly Revenue
• Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.